SERVICE ADVISOR

Tntx, Llc; Paris (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Tntx, Llc in Texas seeks a Service Advisor to be the primary contact for customers and the shop foreman, ensuring repairs are completed as requested. You will confirm requests and communicate clearly to support quality service.

Responsibilities include handling payments after service, adhering to Elite Support standards, and performing additional duties as needed. A one-year certificate is preferred along with basic typing and a clean MVR record.

Qualifications

• One-year certificate from a college or technical school.
• Six months to one year related experience and/or training.
• Typing speed of 25 words per minute.
• Ability to drive a tractor.
• Clean MVR record.

Responsibilities

• Communicate with the customer to confirm requests with the shop foreman, verbally and in writing.
• Ensure communication aligns with Elite Support standards.
• Complete transactions by obtaining payment after repairs are completed.
• Other duties may be assigned as needed.

Skills

Communication

Customer service

Cash handling

Typing speed

Payment processing

Written communication

Education

Certificate (1 year)

Job description

Purpose of Position

The Service Advisor is responsible for communicating with the customer and the shop foreman to ensure repair is completed as wanted by the customer. The Service Advisor position is a key position as it should be the final contact for the customer and the customer should be satisfied with the service provided.

Supervises

N/A

Essential Job Functions

• Communicate with the customer with the intention of being able to repeat the customer's request to the shop foreman both verbally and in written form.
• Ensure communication is aligned with Elite Support standards.
• Completes transaction by obtaining payment when repairs have been completed.
• Other duties may be assigned as listed job duties are not comprehensive and should not be construed as such. This job description is subject to change.

Preferred Education

• One-year certificate from a college or technical school.

Preferred Experience

• Six months to one year related experience and/ or training; equivalent combination of education and experience.

Other Preferred Qualifications

• Ability to type 25 words per minute
• Ability to drive a tractor
• Clean MVR Record