Automotive Service Advisor

Ken Garff Automotive Group; Long Beach (CA); On-site; USD 32,000 - 100,000; Full time

Benefits offered by this job

401k with company match

Wellness Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

AD&D Insurance

Life Insurance

Flex Spending Account

Health Savings Account

Parental Leave Stipend

Year-end bonus

Job summary

Ken Garff Automotive Group is seeking a Service Advisor at West Coast Toyota, a Ken Garff dealership, to greet customers, identify service needs, and provide timely estimates. You will build relationships, upsell services, and maintain accurate records in the DMS while delivering excellent customer care.

The role emphasizes responsive communication, precise work, and teamwork in a fast-paced automotive service environment with competitive compensation and benefits.

Qualifications

• Friendly and cooperative demeanor
• Strong relationship-building skills
• Motivated, patient, conscientious, team-oriented
• Analytical, precise, and attentive to detail
• Willingness to connect quickly with customers and sell additional services

Responsibilities

• Greet customers promptly and professionally
• Listen to inquiries, identify service needs, and upsell where appropriate
• Provide updates, estimates, and inspection results to customers
• Answer calls courteously and resolve inquiries
• Review completed work and collect payments
• Access customer history in the DMS to schedule appointments and manage records

Skills

Customer service

Relationship building

Sales / upsell

Communication

DMS knowledge

Tools

Dealer Management System (DMS)

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! West Coast Toyota, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us:

• Competitive compensation package and 401k with company match
• Average Salary: $32,000-$100,000+/yearly = minimum wage + commissions/bonuses/incentives**
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

*The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.

What you’ll do as a Service Advisor:

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there's nothing remarkable at Ken Garff. Our uniforms aren't flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you'll hear. Because listening isn't just something we do; it's part of who we are. It's how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We're just different that way.

This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.