Service Advisor

Ken Garff Automotive Group; Fort Collins (CO); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

401k with match

Paid time off

Job summary

Ken Garff Automotive Group in Fort Collins, Colorado is seeking a Service Advisor to greet customers and deliver outstanding service in a fast-paced retail environment.

You will listen to inquiries, identify needs, provide updates, and prepare accurate estimates while coordinating with the service team and processing payments. A high school diploma, 18+ and a valid driver’s license are required; prior automotive retail experience is a plus.

Qualifications

• Must be energetic, enthusiastic and team oriented.
• Must be skilled at listening, problem solving and communication.
• Strong record of positive customer satisfaction.
• One year of automotive retail service consultant experience preferred, but not necessary.
• High School Diploma or equivalent.
• Must be 18 years or older and be authorized to work in the U.S.
• Valid in-state driver's license.

Responsibilities

• Greet all customers promptly and professionally.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Review all completed work and recommendations and collect payments from customer.
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey to each customer.

Skills

Customer service

Communication

Problem solving

Teamwork

Active listening

Education

High School Diploma or equivalent

Authorized to work in the U.S.

Tools

DMS software

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Looking for:

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us:

• Competitive compensation package: $55k - $100k annually
• Schedule: Monday - Friday with alternating Saturdays; 7 am - 4 pm or 9 am - 6 pm
• 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What you’ll do as a Service Advisor:

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

EDUCATION and/or EXPERIENCE:

• Must be energetic, enthusiastic and team oriented
• Must be skilled at listening, problem solving and communication
• Strong record of positive customer satisfaction
• One year of automotive retail service consultant experience preferred, but not necessary
• High School Diploma or equivalent
• Must be 18 years or older and be authorized to work in the U.S
• Valid in-state driver's license.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

We are an Equal Opportunity Employer

You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.