Service Advisor

AC Nelsen RV; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A.C. Nelsen RV is seeking a full-time customer service advisor for their service department. The role involves assisting customers with service issues, scheduling appointments, and performing administrative tasks. Ideal candidates should have strong customer service skills and a willingness to learn.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Paid Vacation

401k Plan

Qualifications

• Experience in auto or RV shop preferred.
• Excellent customer service and organization skills required.

Responsibilities

• Assist customers with service issues and schedule appointments.
• Perform administrative duties for the service department.
• Follow up with customers regarding work updates.

Skills

Customer Service

Organization

Empathy

Tools

Microsoft Office

Job description

Description

For 100 years, A.C. Nelsen has retained great prices, attentive service, and positive relationships with our customers and community. We are proud to have received the First Place Award of Best RV Dealer from Omaha Magazine's Best of Omaha, voted on by local readers.

We are currently searching for a full time customer service advisor to work in our fast-paced service department. As a service advisor with AC Nelsen RV, you help customers by assisting solving issues that they're having with their trailer, scheduling service appointments, and making sure that the customers are happy with the service that we provide. This position would also assist our service manager by:

• Answering service department phone calls, directs calls to correct person or department
• Scheduling work in and out of shop
• Checking in customers
• Following up with parts orders
• Contacting customers with work updates
• Performing administrative duties for service department, which include: correspondence, faxing, filing, follow-up emails, etc.

Benefits for this position include health, dental, vision, life insurance, disability, paid holidays, paid vacation, and a 401k plan with a generous company match! Plus, you get to work with a great group of co-workers and customers!

Requirements

The ideal candidate would have experience working in an auto or RV shop, or a related service field. If you don't have that experience, but are mechanically inclined and willing to learn, that works! Excellent customer service and organization skills are required, along with a team-focused attitude. The applicant must have an empathetic personality and be able to confer with all levels of customers. We prefer the applicant has experience using Microsoft office products and be computer literate and willing to learn our proprietary system. The applicant must be able to work in various environments including: outdoors, office, and shop area.