Service Advisor

Ken Garff; Ogden (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k with company match

Wellness Time Off

Medical, Dental, Vision Insurance

AD&D and Life Insurance

Parental Leave Stipend

Employee discounts

Job summary

Ken Garff Honda of Riverdale is seeking a Service Advisor to greet customers, assess service needs, and communicate estimates and results. You will build strong relationships, provide timely updates, and support the service team to deliver a smooth customer experience.

The role requires listening skills, a collaborative mindset, and the ability to sell appropriate add-ons while maintaining accurate records in the dealership’s DMS. On-site work with a fast-paced environment is expected.

Qualifications

• Friendly, cooperative demeanor and quick to connect with customers.
• Active listening and asking questions to identify service needs.
• Ability to propose and sell additional services as appropriate.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates, estimates, and inspection results.
• Listen to inquiries and resolve concerns while requesting required approvals.
• Maintain customer records and service history in the DMS.
• Ensure accurate collection of payments and review completed work with customers.

Skills

Customer service

Communication

Sales aptitude

Relationship building

Tools

DMS software

Job description

Service Advisor page is loaded## Service Advisorlocations: Ken Garff Honda of Riverdale - Ogden, UTtime type: Full timeposted on: Posted Todayjob requisition id: R0044008Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!Honda Riverdale, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.**Looking for:*** Friendly and cooperative demeanor; quick to connect and build relationships with others* Unselfish and approachable with a preference for exciting, fast-paced work* Motivated, patient, conscientious, relaxed and cooperative team worker* Accommodating and analytical, while producing highly precise and accurate work**Why you'll love working with us:*** Competitive compensation package and 401k with company match* Wellness Time Off, plus holidays, plus a Personal Purpose Day* Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance* Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend* Year-end bonus program for ALL employees (*Garff Giveback*)* Employee discounts on vehicle purchase, parts, service and more!**What you'll do as a Service Advisor:*** Greet all customers promptly and professionally* Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate* Provide customers with updates, estimates, and inspection results in a timely manner* Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry* Review all completed work and recommendations and collect payments from customer* Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information* Provide excellent service and review the customer satisfaction survey to each customerAt first glance, there's nothing remarkable at Ken Garff. Our uniforms aren't flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you'll hear. Because listening isn't just something we do; it's part of who we are. It's how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We're just different that way.Will you join us as a new **Service Advisor**