Service Advisor

G502 KGA-FLG, LLC; Ankeny (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k match

Wellness time off

Medical, Dental, Vision

Disability Insurance

AD&D and Life Insurance

FSA / HSA

Employee discounts

Parental Leave Stipend

Garff Giveback bonus

Job summary

Ken Garff Automotive Group is seeking a Service Advisor in Iowa to deliver exceptional customer service, listen to customers, identify service needs, and communicate updates and estimates. The role emphasizes first-rate communication, accuracy in repairs, and handling payments efficiently.

Ideal candidates are friendly, cooperative, patient, and value teamwork. Prior experience with a DMS and a willingness to engage customers through a fast-paced environment will help you thrive in our service

Qualifications

• Friendly and cooperative demeanor with the ability to connect quickly with customers
• Motivated, patient, conscientious and a team player
• Analytical mindset with attention to detail

Responsibilities

• Greet customers promptly and professionally
• Provide updates, estimates, and inspection results to customers
• Answer calls promptly and address inquiries to satisfaction
• Review completed work, discuss recommendations, and collect payments
• Utilize Dealer Management System (DMS) to look up service history and schedule appointments
• Ensure high-quality customer service and complete satisfaction surveys

Skills

Customer service

Communication

Problem solving

Sales ability

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Dewey Ford, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you'll love working with us:

• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees ( Garff Giveback )
• Employee discounts on vehicle purchase, parts, service and more!

What you'll do as a Service Advisor:

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there's nothing remarkable at Ken Garff. Our uniforms aren't flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you'll hear. Because listening isn't just something we do; it's part of who we are. It's how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We're just different that way.

We are an equal opportunity employer