Service Advisor

Oakland Harley-Davidson; Oakland (CA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Benefits available for full-‑/—

Paid time off for full-time employees

401k Plan

Employee Purchase program

Bonus opportunities

Extensive training programs

Job summary

Oakland Harley-Davidson in Oakland, CA is hiring a Service Advisor to oversee service orders, guide Drive Lane flow, and ensure customers receive prompt, courteous service.

You will own the customer experience, answer technical questions, coordinate parts and scheduling, maintain CX scores, and uphold company policies while promoting a positive dealership image.

Qualifications

• punctuality and ability to work a posted schedule
• Organized and friendly personality
• Demonstrated ability to manage others
• Strong time management skills
• Excellent communication with customers
• Proven record of service and sales success
• Strong record of customer satisfaction
• Team-oriented mindset

Responsibilities

• Oversee service orders and flow of Drive Lane
• Ensure customers receive prompt, courteous, and effective service
• Take ownership of the customer experience and complete tasks to leave a positive impression
• Provide concierge support for owner inquiries, in person or by phone
• Ensure daily technician time is sold to service customers
• Answer technical questions about motorcycle problems, warranties, services, and repairs
• Maintain Customer Experience scores at or above company standards
• Assist in diagnosing motorcycle problems and order parts/tools as needed
• Reinforce company policies and adhere to standards
• Encourage compliance with applicable laws and regulations

Skills

Customer service

Time management

Organization

Team leadership

Communication

Sales experience

Customer satisfaction

Job description

Oakland Harley-Davidson is an award-winning dealership that strives to cultivate a dynamic environment. We're a high performing store that offers its employees training, career progression, and great benefits. If you're interested in learning more, we'd love to meet you!

What Will I Do Every Day?

• Oversee service orders and flow of Drive Lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Answer technical questions about motorcycle problems, warranties, services, and repairs
• Maintain Customer Experience scores at or above company standards
• Assist in diagnosing motorcycle problems; order parts and tools as necessary
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations

What Are the Requirements?

• Ability to show up on time and work posted schedule
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Consistent record of service and sales success
• Strong record of positive customer satisfaction
• Team oriented

Why Work for Oakland Harley-Davidson?

• Health Benefits available for full-time employees
• Paid time off for full-time employees
• 401k Plan
• Employee Purchase program
• Bonus opportunities
• Extensive training programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.