Service Advisor - Harley-Davidson

San Jose Harley-Davidson; San Jose (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

Employee purchase program

Bonus opportunities

Employee referral program

Training programs

Job summary

San Jose Harley-Davidson in San Jose, CA, is seeking a Parts Department Associate to greet customers, answer questions, and provide exceptional service. You will operate the register, process transactions, and support sales goals while explaining promotions.

Ideal candidates bring Harley-Davidson parts knowledge or related sales experience, with a strong focus on customer satisfaction and teamwork. This is an on-site role with full-time benefits.

Qualifications

• Ability to show up on time and work posted schedule.
• Strong interpersonal and time management skills.
• Prior Auto/motorcycle Parts Sales Experience (preferred).
• Ability to provide exceptional customer service.
• Ability to read/interpret safety and maintenance documents.
• High School Diploma or equivalent.

Responsibilities

• Greet customers, respond to questions, and provide exceptional customer service.
• Operate cash registers.
• Achieve established goals.
• Introduce promotions and opportunities to customers.
• Cross-sell products to increase purchase amounts.
• Discuss parts status with customers clearly and efficiently.
• Read parts catalogs to locate specific parts.
• Answer calls and provide price quotes and information.

Skills

Customer service

Time management

Interpersonal skills

Sales experience

Product knowledge

Education

High School Diploma or equivalent

Job description

Parts Department Associate - Harley-Davidson

San Jose, CA

San Jose Harley-Davidson is looking to expand our Parts Team now. Prior experience as a Harley-Davidson Parts Associate recommended. Mechanical knowledge preferred.

What Will I Do Every Day?

• Greet customers, respond to questions, and provide extraordinary customer service
• Operate cash registers
• Achieve established goals
• Introduce promotions and opportunities to customers
• Cross-sell products to increase purchase amounts
• Converse effectively/efficiently regarding customer parts status
• Read and understand parts catalogs when looking up and speaking to specific parts
• Answer phone calls, provide price quotes and other information to customers

What Are the Requirements?

Ability to show up on time and work posted schedule

Strong interpersonal and time management skills

Prior Auto/motorcycle Parts Sales Experience (preferred)

Ability to provide exception customer service

• Ability to achieve targeted goals

Ability to read/interpret safety and maintenance documents

High School Diploma or equivalent

Why Work for San Jose Harley-Davidson?

• Health Benefits available for full-time employees
• Paid time off for full-time employees
• Paid Holidays for full-time employees
• Employee Purchase program
• Company-wide bonus opportunities
• Employee Referral program
• Extensive training programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.