Service Advisor

Norwood Subaru Inc.; Norwood (MA); On-site; USD 75,000 - 200,000; Full time

Benefits offered by this job

Starting bonus

Competitive salary

Health insurance

401(k)

Paid time off

Employee discounts

Training

Job summary

Norwood Subaru Inc. is seeking a motivated Service Advisor to join our team. You will be the main contact between customers and the service department, communicating repair recommendations and accurate estimates while ensuring customer satisfaction.

Responsibilities include greeting clients, explaining options, coordinating with technicians, and maintaining service records. A background in automotive service and solid communication skills are essential.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership or repair shop.
• Strong knowledge of vehicle maintenance and repair services.
• Excellent customer service and communication skills.
• Proficiency in service management software and computer systems.
• Valid driver’s license and a clean driving record.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Explain recommended services and repair options clearly.
• Prepare accurate repair estimates and obtain approvals.
• Coordinate with technicians for timely, quality repairs.
• Keep customers informed on vehicle status.
• Handle concerns and resolve issues promptly.
• Promote service specials and dealership maintenance programs.
• Maintain records of services performed and customer interactions.

Skills

Customer service

Communication

Multitasking

Service software

Automotive knowledge

Team player

Job description

Service Advisor

Norwood Subaru Inc. Norwood, Massachusetts, United States

About this position

Description:

Job Description: Service Advisor

About Us

Clay Subaru is a family-oriented dealership committed to providing exceptional customer service and a welcoming atmosphere. Our service team is known for professionalism, efficiency, and dedication to customer satisfaction.

Position Overview

We are seeking a motivated and experienced Service Advisor to join our team. The Service Advisor is the key point of contact between customers and our service department, ensuring a smooth and efficient service experience. You will be responsible for communicating repair and maintenance recommendations, providing accurate estimates, and ensuring top-notch customer satisfaction.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Clearly explain recommended services and repair options.
• Prepare accurate repair estimates and obtain customer approvals.
• Coordinate with service technicians to ensure timely and quality repairs.
• Keep customers informed on the status of their vehicles.
• Handle customer concerns and work to resolve any issues promptly.
• Promote service specials and dealership maintenance programs.
• Maintain accurate records of services performed and customer interactions.

Qualifications & Requirements

• Previous experience as a Service Advisor in an automotive dealership or repair shop is required.
• Strong knowledge of vehicle maintenance and repair services.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer systems and service management software.
• A team player with a positive attitude and a strong work ethic.
• Valid driver’s license and a clean driving record.

Benefits & Perks

• Starting Bonus up to $3,000 (based on experience and qualifications).
• Competitive salary with performance-based incentives. Anywhere from 75k-200k per year
• Health and dental insurance.
• 401(k)
• Paid time off and holidays.
• Employee discounts on service and vehicle purchases.
• Ongoing training and career growth opportunities.

Salary Information