Service Advisor

Fields Motorcars; Northfield Township (IL); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401(k)

PTO

Training

Vehicle purchase plan

Wellness

Saturday lunches

Discounts

Job summary

Fields BMW of Northfield seeks high integrity, positive-minded, energetic team members to join our premium service team. As a Service Advisor, you will own the customer experience in the service lane, greeting owners, explaining repairs, coordinating schedules, and ensuring a smooth, friendly service journey.

We offer a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and more.

Qualifications

• Organized and friendly personality.
• Ability to manage others effectively.
• Strong time management skills.
• Excellent communication with customers.
• Professional, neat personal appearance.
• Driving record acceptable per policy.
• Willing to submit to a background check.

Responsibilities

• Oversee flow of the drive lane and ensure prompt service.
• Own the customer's experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is used effectively for service customers.
• Distribute work among technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Driving record acceptable

Background check willing

Job description

Fields BMW of Northfield is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

As a Service Advisor, you will own our customers’ experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Pay range: $75,000 to $100,000 annually

What We Offer - Benefits

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines
• Willing to submit to a pre-employment background check

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear; is required to stoop, kneel, crouch, or crawl; occasionally required to sit; must regularly lift and/or move up to 40 pound; specific vision abilities required by this job include close vision, and depth perception; test driving customer’s vehicles; frequently exposed to moving mechanical parts and fumes or airborne particles; the noise level in the work environment is usually moderate.