Service Advisor - Truck Care

Love's Travel Stops & Country Stores Inc.; Roscoe Township (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

Flexible scheduling

401(k) match up to 5%

Insurance: Medical/Dental/Vision

Competitive pay

Career development

Bonus program

Job summary

Love’s Travel Stops & Country Stores Inc. seeks a customer-oriented Service Advisor to be the primary contact between customers and the sales department in our Truck Care facilities. This role combines salesmanship with leadership to guide service centers and progress toward management.

Responsibilities include greeting customers, estimating repair costs, communicating status, and resolving concerns. Must have strong communication skills and a team-focused, service-oriented mindset.

Qualifications

• 6 months in customer service or sales preferred.
• Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.

Skills

Customer service

Salesmanship

Communication

Teamwork

Job description

Select how often (in days) to receive an alert:

Benefits:

• Fuel Your Growth with Love's - company funded tuition assistance program
• Paid Time Off
• Flexible Scheduling
• 401(k) – 100% match up to 5%
• Medical/Dental/Vision Insurance after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately

Welcome to Love’s!

Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.

FUNCTIONS:

Maintain a safe and clean facility.

Greet customers, address vehicle service needs, and document issues.

Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.

Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

EXPERIENCE:

Experience: 6 months in customer service or sales preferred.

Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

SKILLS AND DEMANDS:

Excellent communication and interpersonal skills with a customer satisfaction focus.

Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.

Strong organizational and multitasking abilities with attention to detail.

Effective teamwork skills.

Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.

Our Culture

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Our Culture

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.