Service Advisor

JX Truck Center; Mokena (IL); On-site; USD 59,000 - 75,000; Full time

Job summary

JX Enterprises, Inc. in Mokena, IL is seeking a Service Advisor to deliver exceptional customer service and drive repair operations. This full-time role supports scheduling, diagnostics, invoicing, and customer communication in a fast-paced shop environment.

The Shift is Tuesday-Friday 10:00am-7:00pm, Saturday 7:00am-3:30. Join a family-owned leader with 50+ years of history and a culture focused on growth and community involvement.

Qualifications

• High school diploma or equivalent is required.
• Three years of automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills with Windows and business systems.
• CDL preferred or ability to obtain.

Responsibilities

• Process shop repair orders by scheduling and assigning work to shop staff.
• Document and diagnose repairs with photographs.
• Coordinate with customers and insurers for required authorizations.
• Monitor schedules to ensure timely repairs and accurate pricing.
• Complete invoicing and collections in a timely manner.
• Collaborate with team to cultivate positive customer experiences.
• Perform other duties as assigned.

Skills

Customer service

Prioritization

Technical knowledge

Communication

Dependable attendance

CDL preferred

Education

High school diploma or equivalent

Tools

Microsoft Windows

Computer systems

Job description

Job Type

Full-time

Description

Your Next Big Career Move: Service Advisor

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don't just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

Your Next Big Career Move: Service Advisor located at 10203 W 191st Street, Mokena, IL 60448.

The Opportunity (Job Purpose):

Are you ready to make a visible impact? As our next Service Advisor, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

Shift: Tuesday-Friday 10:00am-7:00pm, Saturday 7:00am-3:30.

What You'll Do Day-to-Day (Essential Duties & Responsibilities):

• Process all shop repair orders by scheduling & assigning work to shop Associates.
• Document and diagnose necessary repairs by taking photographs.
• Work closely with communication with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
• Monitor job schedules to ensure timeliness of repairs and job pricing.
• Complete invoicing and collecting procedures in a timely manner.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

What We're Looking For (Qualifications & Skills):

• High school diploma or equivalent.
• Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
• Valid driver's license required; CDL required, or ability to obtain.
• Priority setting skills
• Customer service skills
• Technical skills/knowledge
• Dependable and reliable attendance required.
• While performing the duties of this job, the employee is continuously required to stand and walk; lift and carry up to 20 pounds; simple grasp, firm grasp and fine manipulation; work near moving mechanical equipment; use a variety of air tools and basic hand tools; use safety glasses, gloves, and shoes; talk or hear.
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

While performing the duties of this job, the employee is continuously required to stand and walk; lift and carry up to 20 pounds; simple grasp, firm grasp and fine manipulation; work near moving mechanical equipment; use a variety of air tools and basic hand tools; use safety glasses, gloves, and shoes; talk or hear.

What's In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Ready to Drive Your Career Forward?

If you have a strong work ethic, a passion for learning, and are ready to contribute to a workplace where you are valued, we want to hear from you!

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary Description

$59,000-$75,000, depending on experience