Service Advisor

American RENOLIT Corporation; Milwaukee (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Vacation time

Paid holidays

401(k) matching

Life Insurance

Disability Insurance

Uniforms provided

Fitness reimbursement

Job summary

Wiers Fleet Partners in Milwaukee, WI is seeking a Diesel Shop Service Advisor to be the primary contact for diesel engine services, connecting customers with technicians and ensuring satisfaction. You will diagnose needs, manage repair workflows, and leverage our systems to look up parts and invoice repairs.

The role requires a minimum of 5 years in truck service and 5 years in administrative work, plus a high school diploma.

Qualifications

• Minimum 5 years' experience in truck service and repair.
• Minimum 5 years' experience in administrative and clerical work.
• High school diploma is required.
• CDL preferred.
• Excellent time management and goal-setting skills.

Responsibilities

• Assigning work to qualified technicians.
• Dispatches and assigns work with instructions to technicians.
• Invoices completed repair orders prior to releasing the vehicle.
• Obtain authorization and ensure documents are signed prior to releasing the trucks to customers.
• Build positive and enduring relationships with customers for repeat business.

Skills

Truck service

Administrative experience

Customer service

Time management

Communication

Education

High school diploma

CDL preferred

Tools

Parts system

Job description

• Base Pay $25.00 - $35.00 / Hour
• Employee Type Regular Full Time
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]

Description

Wiers Fleet Partners | Milwaukee, WI| Full Time | $30 - $35 hourly | $5K Sign on BONUS

Your Expertise. Your People Skills. Your Growth.

You've moved beyond wrenches and established yourself as a natural communicator with technical credibility. Your diesel knowledge is strong, your customer relationships are genuine, and you're eager for work that leverages both your technical background and interpersonal strengths. At Wiers, service advisors are critical connectors—diagnosing customer needs, managing repair workflows, and utilizing the unique skill set that transforms satisfied customers into loyal partners.

If you're prepared to lead from the front counter, we're prepared to support your advancement.

About Wiers:

We have been passionately committed to keeping commercial vehicles on the road since 1964. With a legacy built on trust, quality, and unparalleled service, Wiers has grown into a premier provider of fleet maintenance and repair solutions, serving businesses nationwide. Our dedication to innovation and excellence has earned us a reputation as an industry leader in fleet service.

We Make #TRUCKSROLL!

• Cutting-EdgeTechnology:

Work with state-of-the-art tools and equipment that allow you to perform at your best and stay ahead in the rapidly evolving commercial vehicle industry.

• Professional Growth:

Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.

• Collaborative Environment:

Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas.

• Impactful Work:

Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. We take pride in the critical role we play in the supply chain.

Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.

Job Description:

As a Diesel Shop Service Advisor, you will be the primary point of contact for our clients seeking diesel engine services. Your role will be crucial in maintaining exceptional customer satisfaction and ensuring smooth operations within our service department. Responsibilities include:

• Assigning work to qualified technicians
• Dispatches and assigns work with instructions to technicians
• Invoices completed repair orders prior to releasing the vehicle
• Can effectively utilize businesses’ system to look up parts and invoice parts
• Obtain authorization and ensure documents are signed prior to releasing the trucks to customers
• Follow up with the parts department to ensure that all needed parts are ordered and confirm the estimated delivery date
• Build positive and enduring relationships with customers for repeat business.

Knowledge, Skills, and Abilities

• Minimum 5 years' experience of truck service and repair work
• Minimum 5 years' experience of administrative and clerical work
• Ability to ensure process compliance
• Excellent time management and goal-setting skills
• Positive and friendly attitude
• Considerate and emotionally intelligent

Compensation:

• Up to 2 weeks' vacation the first year and 3 weeks starting in your 4th calendar year.
• $30 - $35 hourly
• $5K Sign on BONUS
• Seven paid holidays
• Variable compensation opportunities

We Value:

• Commitment to learn
• Team Players
• Self-starters with attention to detail
• High level of professionalism and integrity
• Short Term Disability Insurance
• Company paid Life and Long-Term Disability Insurance
• 401(k) retirement plan with matching contribution
• Fitness membership reimbursement
• Safety boots and glasses reimbursement
• Company paid uniforms provided

Qualification Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High school diploma No major required
• Valid Driver's License (CDL Preferred)
• 3 years or more of prior relevant experience in a commercial vehicle repair facility

JOINTEAMWIERS.COM, where your skills, ambition, and dedication will be recognized and rewarded. Together, we're not just maintaining fleets; we're driving the future of fleet service.