Service Advisor

SolarEdge Technologies; Milpitas (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player in smart energy technology is seeking a Service Advisor to enhance customer satisfaction and streamline support. This role involves providing fleet management services, resolving issues proactively, and ensuring effective communication with customers. The ideal candidate will have a strong background in customer service and project management, along with a hands-on, proactive attitude. Join a diverse team dedicated to powering the future with clean energy solutions and enjoy a competitive hourly pay range with opportunities for bonuses and comprehensive benefits.

Qualifications

• 2+ years experience in the solar PV industry required.
• Proven customer-facing experience with technical aptitude.

Responsibilities

• Provide fleet management services and resolve issues for large customers.
• Manage logistics and customer expectations for timely delivery.

Skills

Customer Service

Project Management

Technical Communication

Data Management

Education

AA/AS Degree

Equivalent Experience

Job description

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Power the Future with us!

SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Power the Future with us!

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. We leverage world-class engineering and innovation to create a world where clean, green energy from the sun powers our homes, businesses, and more.

The Service Advisor will join the SolarEdge North America Support team, leading the development of O&M and proactive services, managing system maintenance, and maintaining high customer satisfaction to streamline support and reduce call volume.

Location: Remote, US

Duties and Responsibilities:

1. Provide fleet management services to developers, installers, and construction partners with strategic value.
2. Proactively resolve SolarEdge issues remotely to ensure timely problem resolution for large customers.
3. Ensure on-time delivery of components by managing logistics and customer expectations.
4. Report on account status and develop strategic success plans.
5. Provide training on equipment operation, maintenance, and programming to reduce call volume.
6. Develop and implement service Level Agreements to improve customer experience and reduce costs.
7. Communicate effectively through written processes and action plans with clear goals.
8. Document all work and parts in case management systems.
9. Manage monitoring databases of customer installations.

Requirements:

• AA/AS degree or equivalent experience; project management or customer service experience required.
• Minimum 2+ years' experience in the solar PV industry.
• Experience in customer-facing roles with data management is a plus.
• Effective communication skills and technical aptitude.
• Knowledge of NEC and PV system regulatory codes.
• Experience with international organizations preferred.

Personal Characteristics:

• Proactive, hands-on attitude.
• Technically savvy and motivated.
• Team player.

Compensation and Benefits:

The pay range is $25-$35/hr, based on market and individual factors. Total compensation may include bonuses, equity, and comprehensive benefits. SolarEdge values diversity and encourages underrepresented groups to apply.