Service Advisor

OpenRoad Collision; Midwest City (OK); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

I‑CAR Gold Certified

OEM Certification

Competitive compensation

Professional growth opportunities

Safe and positive work environment

Descripción de la vacante

OpenRoad Collision, part of the Open Road Collision group DBA Car Davis Paint & Collision, is seeking a motivated Service Advisor in Oklahoma. You will be the main liaison for customers and insurance companies, review estimates, and keep clients informed throughout the repair process.

The role involves submitting estimates to insurers and handling billing for assigned vehicles, contributing to a smooth, stress-free experience for customers.

Formación

• High attention to detail and commitment to delivering top-quality workmanship.
• Ability to work independently and as part of a collaborative team.
• Customer-focused mindset with strong communication skills.
• Experience with CCC One estimating software preferred but not required.
• Must be 18 years or older to apply.

Responsabilidades

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Conocimientos

Customer service

Detail oriented

Organizational skills

Team player

Independent worker

Herramientas

CCC One estimating

Descripción del empleo

Position Overview:

As part of the Open Road Collision group DBA Car Davis Paint & Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities:

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Why Work With Us?

• Team-oriented culture
• I-CAR Gold Certified
• OEM Certified
• Streamlined workflow for increased earning potential
• Opportunities for professional growth and certification
• Competitive compensation and benefits (discussed upon interview)
• Commitment to safety, quality, and a positive work environment

Requirements

• Demonstrated ability to work independently and as part of a collaborative team.
• High attention to detail and a commitment to delivering top-quality workmanship.
• Dependable, and customer-focused mindset.
• Positive Attitude – Self-motivated and takes initiative to deliver exceptional service.
• Outstanding Customer Service – A customer-first approach is essential.
• Organizational Skills – Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
• Computer Skills – Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
• Team Player – Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
• Must be 18 years or older to apply.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.