Service Advisor

Blue Compass RV Midland; Midland (MI); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, F

Job summary

Blue Compass RV Midland is seeking a Service Advisor to deliver exceptional customer experiences while guiding service needs in a fast-paced environment. You will be the liaison between customers and technicians, providing accurate estimates and maintaining clear communication throughout repairs.

This salary+commission role offers strong earning potential for those with a sales mindset and excellent communication skills.

Qualifications

• Minimum of 1 year of service advisor or related experience preferred.
• Strong sales aptitude and ability to upsell services.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns with professionalism and a solution-oriented approach.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation and records; manage multiple tasks in a fast-paced environment.

Skills

Sales mindset

Communication

Multitasking

Customer service

Tools

CRM software

Job description

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!

THE ROLE

The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.

We are looking for a sales‑minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.

This is a salary + commission‑based role, offering strong earning potential for individuals who thrive in a performance‑driven environment. $60,000

OUR BENEFITS INCLUDE

• Medical, dental, vision, disability, FSA’s, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5‑day work week
• Employee Assistance Program (EAP)
• Legal Coverage and Identity Theft Protection
• Referral Program
• Ongoing Training and Development Programs
• Structured Career Path with advancement opportunities

WHAT YOU’LL DO

• Serve as the primary point of contact for customers from service check‑in through completion
• Build relationships with customers and identify service needs with a sales‑driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution‑oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast‑paced service environment

WHAT WE ARE LOOKING FOR

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast‑paced environment
• Strong attention to detail and follow‑up skills
• Solid computer skills and ability to navigate service systems
• Team‑oriented mindset with the ability to work closely with technicians and leadership

WHAT YOU CAN BRING TO THE TABLE

• Minimum of 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem‑solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver’s license required

WHAT WE HAVE TO OFFER

Blue Compass RV, based out of Fort Lauderdale, is the fastest‑growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee — you are family. We invest in our team through training, development, and clear career growth opportunities.

Equal Employment Opportunity Information

Blue Compass RV Midland is proud to be an Equal Employment Opportunity and affirmative action employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law.

Voluntary Disclosures — Answering these questions is optional and voluntary and your refusal to provide them will not subject you to any adverse treatment.

Blue Compass RV Midland is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975 and related regulations. We encourage disclosures from protected veterans.

We are committed to maintaining a workplace free of discrimination and harassment and shall comply with all applicable federal, state, and local laws.