Service Advisor

mercedesmidland; Midland (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Paid Time Off

Maternity/Paternity Leave

Life Insurance

Employee Discounts

Professional Development

Job summary

Mercedes-Benz of Midland is seeking a skilled Service Advisor to join our growing team. If you have Automotive Service Advisor experience and a passion for helping customers, you’ll thrive in a culture that emphasizes integrity and exceptional service.

You will handle customer interactions, schedule service, and liaise with technicians to ensure accurate, timely repairs while upholding The Cavender Way.

Qualifications

• Must have Automotive Service Advisor experience.
• High School Diploma/GED is required.
• Valid driver's license and clean record preferred.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Perform administrative duties for service department.
• Interact with customers by phone, email, and in person about service needs.
• Ensure accuracy and completeness of service documents.
• Coordinate with technicians to schedule and track repairs.
• Assist with other related duties as assigned.

Skills

Automotive Service Advisor experience

Education

High School Diploma/GED

Job description

**Must have Automotive Service Advisor experience**

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.

The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long‑term careers in a supportive environment.

Mercedes-Benz of Midland, Texas, a Cavender Auto Family dealership, is currently seeking a talented Service Advisorto join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Veterans and Military spouses are encouraged to apply!

Why Work at Mercedes-Benz of Midland, Texas:

• Medical, Dental and Vision Insurance, and pet insurance


• Paid Time off


• Paid Maternity and Paternity leave (Parental Leave)


• Company Paid $10,000 life insurance policy


• Employee discounts on Vehicles, Service and Parts


• Professional growth and development training quarterly.

Here is what you will be doing:

• Perform administrative duties for the finance and/or accounting department


• Interact with customers by phone, email, and in-person regarding title paperwork and answer any questions or concerns.


• Quality checks all documents submitted to ensure the application has all the information needed.


• Scan materials or copy records and examine materials for legibility


• Type labels or reports


• Other related duties as assigned.

Here is what you will need:

• High School Diploma/GED is required


• Successfully complete MVR (Motor Vehicle Report), background check, and pre‑employment drug test.


• Valid driver's license


• 1 or more years of general office/administrative work experience preferred


• Must be flexible and willing to work evening shifts, Saturday shifts and holidays


• Proficient computer skills: Microsoft suite


• Ability to maintain a strict level of confidentiality, without exception