Service Advisor

Bob Loquercio Auto Group; Michigan City, Northern (IN, KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Training program

Promotional opportunities

Life insurance

Employee discounts

Flexible schedule

Vision & dental

Job summary

Bob Loquercio Auto Group in Michigan City, IN, is seeking a Service Advisor to join our high-volume Service Department. You will greet customers, collect vehicle information, and document concerns to ensure accurate repair planning.

This role offers hands-on training, mentorship, and opportunities for advancement in a fast-paced environment, with a focus on delivering an outstanding customer experience. If you are customer-focused, organized, and comfortable working with teams, apply to join our

Qualifications

• Experience in customer service or automotive service is preferred.
• Strong communication and interpersonal skills.
• Ability to document vehicle concerns clearly and accurately.
• Detail-oriented with good organizational skills.
• Willingness to undergo a pre-employment background check and drug screen.

Responsibilities

• Greet customers promptly and professionally
• Gather customer and vehicle information accurately
• Clearly document vehicle concerns and symptoms
• Recommend maintenance and repairs based on vehicle age, mileage, and history
• Prepare detailed and accurate estimates for parts and labor
• Set and manage customer expectations for repair timelines
• Monitor repair progress throughout the day and provide regular customer updates
• Review final invoices to ensure accuracy and alignment with completed work
• Explain repairs, services, and charges in a clear and friendly manner

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Tools

CRM software

Job description

Service Advisor

Drive Your Career Forward with Bob Loquercio Auto Group

Are you a motivated, customer-focused professional looking to grow your career in the automotive industry? At Bob Loquercio Auto Group, we invest in our people. With hands-on training, mentorship, and advancement opportunities, our Service Advisors build long-term careers in a fast-paced, high-energy environment.

We are currently seeking a Service Advisorto join our high-volume, growing Service Department and deliver an outstanding experience to every customer.

What We Offer

• Brand-new, state-of-the-art facilities and equipment
• Comprehensive training and mentorship program
• Paid education and ongoing development
• Competitive compensation with growth potential
• Medical, dental, and vision insurance plans
• 401(k) retirement savings plan
• Basic life insurance
• Accident and critical illness insurance
• Employee discounts on products and services
• Flexible schedules and strong work–life balance

Key Responsibilities

• Greet customers promptly and professionally
• Gather customer and vehicle information accurately
• Clearly document vehicle concerns and symptoms
• Recommend maintenance and repairs based on vehicle age, mileage, and history
• Prepare detailed and accurate estimates for parts and labor
• Set and manage customer expectations for repair timelines
• Monitor repair progress throughout the day and provide regular customer updates
• Review final invoices to ensure accuracy and alignment with completed work
• Explain repairs, services, and charges in a clear and friendly manner

Qualifications

• Ability to work independently with minimal supervision
• Thrive in a fast-paced, high-volume environment
• Positive, professional, and customer-focused attitude
• Strong communication and organizational skills
• High-volume mindset with attention to detail
• Willingness to submit to a pre-employment background check and drug screen

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Ability to lift up to 15 pounds as needed

Bob Loquercio Auto Group is Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.