Service Advisor

Gordie Boucher Ford & Lincoln; Menomonee Falls (WI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid vacation

Job summary

The Boucher Automotive Group is seeking a Service Advisor to diagnose automotive issues by listening to customers, performing inspections, and reviewing maintenance records. You will prepare repair orders describing symptoms and required services and obtain approvals while entering data into the service database.

We emphasize world-class customer service, CSI standards, and a fast-paced environment. Prior dealership experience is a plus, with a clean driving record and drug test required for

Qualifications

• Must have equipment maintenance and product knowledge.
• ADP experience is preferred.
• Clean driving record and drug test required.

Responsibilities

• Determine automotive problems by listening to customer descriptions and conducting inspections.
• Prepare repair orders detailing symptoms, causes, and needed repairs; obtain approvals and enter RO into the service database.
• Provide high-quality service with a focus on world-class customer service.
• Collaborate with team to ensure efficient vehicle repair workflows.

Skills

equipment maintenance

product knowledge

CSI standards

Tools

ADP experience

Job description

The Boucher Automotive Groupis looking to hire a Service Advisor

POSITION

The Boucher Automotive Group is looking to hire a Service Advisor. Job duties include but are not limited to, determining automotive problems and services by listening to customer's descriptions of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system. Previous dealership experience preferred. Clean driving record/drug test required.

REQUIREMENTS

Must have equipment maintenance and product knowledge. The ideal candidate should be a motivated self-starter, outgoing, proactive, willing to learn, able to work in a fast-paced environment, and have a positive attitude. ADP experience is preferred. Must have top-rated CSI standards and a focus on world-class customer service. Drug test required.

WISCONSIN’S LARGEST

Boucher has consistently moved up in rank on Automotive News’ annual list of Top 100 Largest Dealership Groups year after year; where they currently hold the position of largest dealership group in Wisconsin.

WORKPLACE

The Boucher Group has been a mainstay in the Milwaukee Journal Sentinel's Top 100 Work Places list for the past 12 years. We have earned an A+ rating from the Better Business Bureau.

BENEFITS

We offer a competitive benefits package including a strong base salary/commission, health insurance, dental, vision, cafeteria plan, and paid vacation days. Several spiffs and incredible rewards/benefits for our top performers.

FAMILY OWNED & OPERATED

Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.