Service Advisor

PENN Power Group; Matawan (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid training

Tuition reimbursement

Job summary

PENN Power Group is seeking a Service Advisor in Matawan, NJ to guide customers on services, pricing, and repair timelines. You will promote our diesel engine and transmission offerings, and coordinate with internal teams to ensure satisfaction.

A strong emphasis on customer relationships and problem resolution is essential. The role requires high energy, self-motivation, and the ability to handling inquiries and close service orders effectively.

Qualifications

• Respond to inquiries regarding services, pricing and repair status.
• Promote and sell the company's services.
• Assess needs and promote appropriate products and services.
• Coordinate activities with other internal departments.

Responsibilities

• Respond to customer inquiries and provide accurate service information.
• Promote company services to customers and close sales.
• Communicate repair status and updates to customers.
• Coordinate with internal teams to fulfill customer needs.
• Maintain professional, courteous customer interactions.

Skills

Customer service

Sales skills

Communication

Relationship building

Coordination

Phone etiquette

Job description

Description

Take your career to the next level as a Service Advisor with Penn Power Group, LLC. We have been in business for over 50 years providing outstanding customer service, innovative solution development and have a great ability to adapt to changing markets. We hire the best in their fields.

Requirements

Are You Up to the Challenge?

Are you High energy, self-starter, serious minded, capable of initiating and building productive relationships? If yes, Penn Power Group, a leading distributor of Detroit Diesel engines, Allison transmissions and Carrier refrigeration is currently accepting resumes for a Service Advisor.

YOU HAVE:

• The ability to respond to inquiries regarding the company's services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.
• Skills to promote and sell our company's services
• The ability to assess needs and promote alternative products and services.
• Coordinates activities with other internal departments to meet customer needs.
• Strong servicing experience where under immediate supervision, and in accordance with established procedures, performs tasks that are routine in nature, requiring little evaluation, originality and/or ingenuity.
• Prior Truck/Automotive Service/Dealership experience.

YOU MIGHT ALSO HAVE:

• Experience in opening, reviewing, communicating status to customer and closing of repairs orders.
• Processes and/or expedites customer orders
• Excellent customer service skills
• Experience in utilizing computerized systems to gather information, troubleshoot, track calls, enter and confirm sales
• Coordinating skills to communicate activities with other internal departments to meet customer needs.
• Strong written and verbal communications, along with strong telephone skills are a must.

WE OFFER:

• Competitive salary
• Comprehensive benefits including medical, dental and vision insurance
• 401(k)
• On-going paid training
• Tuition Reimbursement
• A fun work environment where our teammates feel appreciated.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:

• Spend most of each day at a desk environment wearing a phone headset
• Must possess a valid driver's license and be able to visit customer sites as required
• Person in this position needs to occasionally move about inside the office to access file cabinets and office machinery
• Must have the ability to walk/stand throughout the day
• Small warehouse environment, in addition to what is found in an automotive/diesel repair shop.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

For more information about PENN Power Group, please visit our website at www.pennpowergroup.com

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Please no phone calls.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.