Service Advisor

Penn Power Group, LLC; Matawan (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision insurance

401(k)

Tuition Reimbursement

Paid training

Job summary

Penn Power Group, LLC in Matawan, NJ is seeking a Service Advisor to respond to customer inquiries, promote services, and coordinate repair orders. Previous truck/automotive service experience is valued for delivering excellent customer support.

The role involves interacting with customers, tracking repairs, and ensuring timely communication. A fast-paced environment with focus on customer satisfaction and service quality is offered.

Qualifications

• Respond to inquiries regarding the company’s services, pricing, repairs status, and billing adjustments.
• Promote and sell the company’s services.
• Assess customer needs and promote alternative products and services.
• Coordinate activities with other internal departments to meet customer needs.
• Strong servicing experience with routine tasks under supervision.
• Prior Truck/Automotive Service/Dealership experience.

Responsibilities

• Answer inquiries about services, pricing, and repair timelines.
• Promote company services and upsell where appropriate.
• Assess customer needs and suggest alternatives.
• Coordinate with internal departments to fulfill customer requests.

Skills

Respond to inquiries

Promote services

Assess needs

Coordinate departments

Servicing experience

Truck/Automotive service

CRM systems

Tools

CRM systems

Job description

Description

Take your career to the next level as a Service Advisor with Penn Power Group, LLC. We have been in business for over 50 years providing outstanding customer service, innovative solution development and have a great ability to adapt to changing markets. We hire the best in their fields.

Requirements

Are You Up to the Challenge?

Are youHigh energy, self-starter, serious minded, capable of initiating and building productive relationships? If yes,Penn Power Group, a leading distributor of Detroit Diesel engines, Allison transmissions and Carrier refrigeration is currently accepting resumes for a Service Advisor.

YOU HAVE:

• The ability to respond to inquiries regarding the company’s services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.
• Skills to promote and sell our company’s services
• The ability to assess needs and promote alternative products and services.
• Coordinates activities with other internal departments to meet customer needs.
• Strong servicing experience where under immediate supervision, and in accordance with established procedures, performs tasks that are routine in nature, requiring little evaluation, originality and/or ingenuity.
• Prior Truck/Automotive Service/Dealership experience.

YOU MIGHT ALSO HAVE:

• Experience in opening, reviewing, communicating status to customer and closing of repairs orders.
• Processes and/or expedites customer orders
• Excellent customer service skills
• Experience in utilizing computerized systems to gather information, troubleshoot, track calls, enter and confirmsales
• Coordinating skills to communicate activities with other internal departments to meet customer needs.
• Strong written and verbal communications, along with strong telephone skills are a must.

WE OFFER:

• Competitive salary
• Comprehensive benefits including medical, dental and vision insurance
• 401(k)
• On-going paid training
• Tuition Reimbursement
• A fun work environment where our teammates feel appreciated.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:

• Spend most of each day at a desk environment wearing a phone headset
• Must possess a valid driver’s license and be able to visit customer sites as required
• Person in this position needs to occasionally move about inside the office to access file cabinets and office machinery
• Must have the ability to walk/stand throughout the day
• Small warehouse environment, in addition to what is found in an automotive/diesel repair shop.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

For more information about PENN Power Group, please visit our website at www.pennpowergroup.com

An Equal OpportunityEmployer. All qualified applicants will receive consideration for employment without regard torace, color, religion, sex, sexual orientation, gender identity, national origin, or protectedveteran status and will not be discriminated against on the basis of disability.

Please no phone calls.

Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.