Service Advisor

Telle Tire & Auto Service Inc; Maryland Heights (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

Telle Tire & Auto Service Inc in St. Louis, MO is seeking a Full Time Automotive Service Advisor to consult with customers, recommend services, and document repairs on the repair order. You will help set expectations, schedule services, and ensure work meets quality standards.

The role requires a high school diploma, 2+ years in customer service, and knowledge of automotive service. Proficiency with MS Office and a valid driver's license are preferred, with opportunities to grow in a

Qualifications

• High school diploma or equivalent education.
• Two or more years of customer service experience.
• Knowledge of automotive service, maintenance, and repairs.
• MS Office products.
• Basic mathematics.

Responsibilities

• Consult with customers, recommend services, and document concerns on the repair order.
• Set and manage customer expectations, schedule services, and maximize efficiency and revenue.
• Open and close the store, cover all operational hours as needed.
• Operate the point of sale program and provide accurate written estimates.
• Obtain customer signatures and ensure proper documentation.
• Communicate progress and changes to customers; manage workflow with team leaders.
• Collaborate with Parts/Vendors to ensure timely availability of parts.
• Maintain a clean, safe, and organized work environment.

Skills

Customer service

Sales

Communication

Leadership

Problem solving

Good driving record

Education

High school diploma or equivalent

Tools

MS Office

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales St Louis, MO, US

30+ days ago Requisition ID: 1487

Salary Range: $50,000.00 To $65,000.00 Annually

The Automotive Service Advisor plays a vital role in delivering exceptional customer service by consulting with customers, recommending services, and documenting their concerns, requests, and services on the repair order accurately. This role involves setting and managing customer expectations, scheduling services, and ensuring maximum efficiency, productivity, and revenue. Service Advisors are key to customer satisfaction, ensuring that all work is completed to the customer's satisfaction and in compliance with service standards.

Key Responsibilities:

• Utilize service history, factory maintenance guides, and internal checklists to recommend additional services and repairs
• Opening & Closing of the store. Being able to cover all operational hours
• Operate the current point of sale computer program
• Operate the current point of sale computer program
• Tire & Service sales. Assist Service Manager with job estimates
• General filing and cleaning as requested by the Store Manager
• Provide customers with a complete and accurate written cost estimate
• Communicate realistic promise times to customers and set proper expectations
• Obtain customer signatures on repair orders and ensure proper documentation
• Adhere to warranty policies and procedures
• Accurately document customer concerns, requests, causes, and corrections on repair orders
• Communicate with team leaders about incoming work and ensure efficient workflow
• Review inspection reports from technicians and manage technician time efficiently
• Monitor repair progress throughout the day, keeping customers informed of any changes to estimates, costs, or time requirements
• Obtain proper authorization before performing any additional repairs
• Explain completed work and all charges to customers clearly and effectively
• Support the Service Department by managing schedules and ordering necessary parts
• Collaborate with vendors, suppliers, and the Parts Department to ensure timely parts availability
• Maintain a clean, safe, and organized work environment
• Maintain a professional appearance and treat all colleagues with respect
• Comply with all relevant federal, state, and local regulations
• Provide excellent written and oral communication to ensure smooth service delivery

Licenses and Certifications:

• Valid Driver’s License (Required)

Job Requirements:

• High school diploma or equivalent education
• Two (2) or more years of customer service experience; experience as a service advisor or service writer preferred
• Knowledge of:
  • Automotive service, maintenance, and repairs
  • MS Office products
  • Basic mathematics

Skills and Abilities:

• Excellent customer service and sales skills
• Strong ability to communicate effectively, both orally and in writing
• Honesty, transparency, and strong ethical standards
• Conflict resolution and problem-solving capabilities
• Strong leadership, interpersonal, and organizational skills
• Willingness to participate in in-house training programs
• Good driving record

Physical Requirements:

• Ability to lift up to 75 lbs
• Regularly required to talk and hear
• Frequently required to stand, walk, and sit
• Occasionally required to bend, stoop, reach, crawl, and climb
• May be exposed to loud noise, vibration, exhaust fumes, and other conditions typical in a service repair environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first.Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose-we'd love to have you on board.