Service Advisor

Jx-Enterprise; Marquette (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Professional growth

Job summary

JX Enterprises, Inc. in Marquette, MI is seeking a Service Advisor to deliver outstanding customer service in a fast-paced shop environment. You will coordinate repair work, document diagnoses, and communicate with customers and insurers to obtain approvals and required paperwork.

Join a family-owned, growth-minded company with over 50 years of history and 30+ locations. The role offers a Monday–Friday schedule, competitive pay, and opportunities for professional development within a

Qualifications

• High school diploma or equivalent.
• 3 years of related automotive repair facility or heavy-duty truck experience.
• Proficient in Microsoft Windows and computer-based systems.
• Valid driver’s license; CDL preferred or able to obtain.
• Must be able to stand, walk, and lift up to 20 pounds.
• Customer service and teamwork mindset.

Responsibilities

• Process shop repair orders by scheduling and assigning work to shop staff.
• Document and diagnose repairs; take photographs as needed.
• Communicate with customers and insurers for authorization and documentation.
• Monitor schedules and pricing to ensure timely repairs.
• Handle invoicing and collection procedures in a timely manner.
• Collaborate with team and leadership to ensure positive customer experiences.

Skills

Customer service

Communication

Technical knowledge

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Windows

Job description

Description

Your Next Big Career Move: Service Advisor

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

Your Next Big Career Move: Service Advisor located in Marquette, Michigan.

The Opportunity (Job Purpose):

Are you ready to make a visible impact? As our next Service Advisor, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

Shift: Monday-Friday, 8:00 a.m. to 5:00 p.m.

What You’ll Do Day-to-Day (Essential Duties & Responsibilities):

• Process all shop repair orders by scheduling & assigning work to shop Associates.
• Document and diagnose necessary repairs by taking photographs.
• Work closely with communication with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
• Monitor job schedules to ensure timeliness of repairs and job pricing.
• Complete invoicing and collecting procedures in a timely manner.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

What We’re Looking For (Qualifications & Skills):

• High school diploma or equivalent.
• Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
• Valid driver’s license required; CDL required, or ability to obtain.
• Priority setting skills
• Customer service skills
• Technical skills/knowledge
• Dependable and reliable attendance required.
• While performing the duties of this job, the employee is continuously required to stand and walk; lift and carry up to 20 pounds; simple grasp, firm grasp and fine manipulation; work near moving mechanical equipment; use a variety of air tools and basic hand tools; use safety glasses, gloves, and shoes; talk or hear.
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

While performing the duties of this job, the employee is continuously required to stand and walk; lift and carry up to 20 pounds; simple grasp, firm grasp and fine manipulation; work near moving mechanical equipment; use a variety of air tools and basic hand tools; use safety glasses, gloves, and shoes; talk or hear.

What’s In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Ready to Drive Your Career Forward?

If you have a strong work ethic, a passion for learning, and are ready to contribute to a workplace where you are valued, we want to hear from you!

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.