Service Advisor

Aerotek; Mankato (MN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Weekly pay

Paid holidays

Job summary

Aerotek is seeking a Service Advisor to oversee daily shop and road service operations for tire technicians. You will schedule work, respond to customer inquiries, and train technicians to ensure safe, high-quality service.

The role emphasizes hands-on support in a smaller shop, with focus on safety, efficiency, and customer satisfaction. A strong mechanical background and leadership mindset are valued.

Qualifications

• + Prior automotive service tasks experience is beneficial.
• + Ability to diagnose basic issues and communicate updates clearly.
• + Willingness to participate in after-hours rotations as needed.
• + Motivated to pursue industry certifications such as TIAC.

Responsibilities

• Schedule and prioritize work for tire technicians to ensure efficient use of shop resources.
• Manage shop and road service workflow to support quick turnaround times.
• Provide excellent customer service by addressing inquiries and concerns.
• Ensure safety and quality standards are followed in all service tasks.
• Train and support technicians, guiding safe, accurate work.

Skills

Mechanical aptitude

Tools operation

Customer service

Team leadership

Communication

Teamwork

Computer systems

Time management

Physical strength

Product knowledge

Relationship building

Service leadership

Tools

Hand tools

Power tools

Air tools

Job description

Job Title: Service Advisor Job Description

The Service Advisor oversees daily shop and road service operations for tire technicians, ensuring work is scheduled, prioritized, and completed safely and efficiently. This role delivers outstanding customer service by responding to inquiries and concerns, communicating repair updates, and maintaining high standards of safety and quality. The Service Advisor also provides hands-on support, training, and guidance to technicians, assists with onboarding new team members, and performs service work in the shop or on the road when needed.

Responsibilities

• Schedule and prioritize work assignments for tire technicians to ensure efficient use of shop and road service resources.

• Manage overall shop and road service workflow to support quick turnaround times and high service quality.

• Provide exceptional customer service by promptly addressing customer inquiries, concerns, and complaints in a professional manner.

• Ensure all service work is completed safely, efficiently, and in accordance with company and industry standards.

• Provide training, direction, and hands-on support to technicians to help them perform work accurately and safely.

• Reinforce the organizations commitment to safety by ensuring compliance with safety regulations and maintaining clean, organized work areas.

• Communicate repair updates, service progress, and estimated completion timelines clearly to customers.

• Perform service work in the shop, including changing tires, rotations, oil changes, and related mechanical tasks, when needed.

• Perform road service calls as required to support customers off-site.

• Participate in limited after-hours service call rotations, typically serving as a secondary technician.

• Assist with onboarding and training of new service technicians, ensuring all required documentation and training requirements are completed.

• Maintain strong product and service knowledge to advise customers and support technicians effectively.

• Build and maintain positive relationships with team members and customers to support a collaborative and customer-focused environment.

• Perform other related duties as assigned to support shop operations and customer service.

Essential Skills

• Demonstrated mechanical aptitude and ability to perform basic automotive service work such as changing tires, rotations, oil changes, and brake-related tasks.

• Ability to safely use hand tools, power tools, and air tools in an automotive or tire service environment.

• Strong customer service orientation with the ability to address questions, concerns, and complaints professionally.

• Ability to lead, mentor, and develop technicians through clear direction, coaching, and support.

• Excellent communication skills, both verbal and written, to interact effectively with customers and team members.

• Strong teamwork and collaboration skills to work closely with technicians and other shop personnel.

• Strong computer skills and working knowledge of tire or service management systems.

• Solid time management and organizational skills to manage multiple work assignments and priorities.

• Ability to perform heavy lifting and physically demanding tasks in a shop environment.

• Product and service knowledge related to tires and automotive services.

• Ability to build and maintain relationships with team members and customers.

• Service leadership mindset with a strong customer focus.

Additional Skills & Qualifications

• Interest in professional development and learning more advanced mechanical skills.

• Ability to work in a fast-paced environment with quick turnaround expectations.

• Comfort working in a smaller shop setting with open bay doors and varying temperatures.

• Willingness to participate in limited after-hours service call rotations.

• Motivation to obtain industry certifications such as TIAC (Tire Industry Association Certification).

• Interest in working with programs and standards aligned with Michelin & Commercial Service Network (MCSN).

Why Work Here?

Join a family-owned and operated organization that places safety and culture at the center of everything it does. Team members benefit from structured professional development opportunities, including the chance to earn industry- recognized certifications such as TIAC and engage with programs like MCSN. The company offers a strong benefits package, including a 401(k) plan with 100% company match up to 7%, comprehensive health, prescription, dental, and vision insurance after 60 days, weekly pay, paid holidays starting on day one, and short-term disability coverage. You will work in a supportive environment that values teamwork, learning, and long-term growth.

Work Environment

The role is based in a smaller automotive and tire service shop with a few bays, focused on quick turnarounds and efficient workflow. Bay doors are typically open during the day, which can result in warmer conditions in the summer. The environment involves regular use of hand tools, power tools, and air tools, as well as performing tasks that require heavy lifting and physical activity. The team-oriented setting emphasizes safety, cleanliness, and organized work areas, creating a collaborative and productive atmosphere.

Job Type & Location

This is a Contract to Hire position based out of Mankato, MN.

Pay and Benefits

The pay range for this position is $28.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Mankato, MN.

Application Deadline

This position is anticipated to close on Nov 5, 2026.

Workplace Type

This is a fully onsite position in Mankato,MN.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.