Mechanical Claims Analyst

TEKsystems; Earth City (MO); Hybride; USD 36 000 - 50 000; Plein temps

Résumé du poste

TEKsystems in Earth City, MO seeks an experienced automotive technician transitioning to a Mechanical Claims Analyst role. You will assess claims, explain coverage, and guide customers through the process using your hands-on mechanical knowledge in a structured, tech-enabled environment.

You will balance technical analysis with strong customer service in a high-volume call center, collaborating with colleagues to ensure fair, timely resolutions and adherence to policy guidelines.

Qualifications

• Minimum 3 years of proven automotive mechanic experience.
• Strong ability to explain technical repairs to non-technical audiences.
• Proficient with basic computer tools and claims processing software.
• Excellent verbal communication and customer service skills.
• Willingness to work in a hybrid call center environment.
• ASE certification is a plus.

Responsabilités

• Evaluate, investigate, and process mechanical claims accurately and efficiently.
• Review dealership repair information to determine coverage under contracts.
• Make coverage determinations including approvals and denials per policies.
• Communicate with vehicle owners and dealerships via phone and email.
• Explain claim decisions clearly and guide next steps for repairs.
• Maintain detailed electronic claim records using company systems.
• Collaborate with teammates to uphold fairness and accuracy in adjudication.
• Participate in onboarding and ongoing training for claims practices.
• Utilize labor guides and scan tools to support claim evaluations.
• Work within call center schedules, including occasional Saturdays.

Connaissances

Automotive mechanic experience

Customer service

Verbal communication

Typing test

Computer proficiency

Hybrid/remote work readiness

Formation

High school diploma or GED

Outils

AllData

Automotive scan tools

MS Office

Description du poste

Job Description

This role offers experienced automotive technicians and mechanics the opportunity to transition from the shop floor into a professional office and call center environment, where they will leverage their mechanical expertise to evaluate and process vehicle warranty claims. As a Mechanical Claims Analyst, you will use your in-depth knowledge of engines, transmissions, electrical systems, and other key components to determine coverage, explain decisions to dealerships and vehicle owners, and guide customers through the claims process. You will work within a structured, technology-enabled environment, balancing technical analysis with high-quality customer service to ensure fair, accurate, and timely claim resolutions.

Responsibilities

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims accurately and efficiently.
• Review repair information from dealerships and repair facilities to determine whether repairs are covered under the applicable vehicle service contract or warranty guidelines.
• Make clear coverage determinations, including approvals and denials, based on established policies, procedures, and claim adjudication criteria.
• Communicate via telephone and email with vehicle contract holders, dealerships, repair facilities, and other parties to address claim-related questions and requests.
• Explain claim decisions to car owners, including why a claim has been approved or denied, in a clear, professional, and empathetic manner.
• Guide vehicle owners on next steps for addressing issues with their car, including how to obtain repair quotes and initiate the claims process.
• Actively listen to callers questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring customer experience.
• Provide exceptional customer service in a high-volume call center environment, handling complex requests and resolving issues to support customer satisfaction.
• Adhere to established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim records.
• Navigate multiple software systems, monitors, and tools while assisting customers on the phone, ensuring information is documented thoroughly and correctly.
• Collaborate with leaders and other claim analysts to uphold the organizations reputation for honesty, fairness, and excellence in all interactions.
• Participate in initial onboarding and ongoing training, including claim Overs training, to expand knowledge of products, processes, and claim adjudication practices.
• Apply labor guide information (such as AllData) and scan tool results, when applicable, to support accurate claim evaluations.
• Handle a variety of incoming calls, including dealerships seeking coverage determinations, car owners requesting explanations of claim decisions, and customers asking how to proceed with potential repairs.
• Follow call center schedules and operating hours, including occasional Saturday shifts, while maintaining consistent service levels.
• Support continuous improvement by following feedback from supervisors and the hiring team regarding performance, processes, and shift adjustments.

Essential Skills

• At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• Strong understanding of vehicle repair processes, including the ability to discuss repair elements with both technical and non-technical individuals.
• Hands-on automotive mechanical knowledge, with at least two years of minor or entry-level automotive repair or equivalent automotive technical work preferred.
• Knowledge of repairs related to engines, transmissions, and electrical systems, as claims will focus on these types of repairs.
• Demonstrated success in a customer service role, including experience resolving complex requests and ensuring high levels of customer satisfaction.
• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Ability to actively listen, demonstrate empathy, and handle irate or distressed customers in a calm and professional manner.
• Basic computer proficiency, including comfort using Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing.
• Ability to navigate multiple software systems and computer monitors simultaneously while assisting customers on the phone.
• Willingness to complete a basic typing test and share results.
• Self-motivated, detail-oriented approach with the ability to work efficiently in a fast-paced call center environment with minimal oversight.
• Ability and willingness to occasionally work on Saturdays as part of the regular schedule.
• High school diploma or GED.
• Willingness to travel to the designated office location (Deerfield Beach, FL or St. Louis, MO) for the initial two-week onboarding training.
• Availability to work within operating hours that may range between 8:00 a.m. and 9:00 p.m. local time, based on assigned shift.
• Access to a high-speed home internet connection and a quiet at-home workspace to support remote or hybrid work schedules.

Additional Skills and Qualifications

• ASE certification is a plus and may enhance consideration for higher experience tiers.
• Experience with heavy-line automotive repair is beneficial.
• Experience using labor guides such as AllData is preferred but not required.
• Experience using automotive scan tools is preferred but not required.
• Bilingual fluency in Spanish and English is preferred and may be recognized with enhanced compensation within the applicable tier.
• Prior experience in retail dealership environments and exposure to warranty or service contract work is advantageous.
• Exposure to call center or contact center environments, particularly in automotive or insurance-related fields, is helpful.
• Claims adjudication experience is highly valued for advanced tiers.
• ASE certification combinations aligning with advanced technician or master mechanic levels (such as multiple A-series and L-series certifications) are beneficial.
• Strong problem-solving skills and the ability to analyze mechanical issues and apply policy guidelines consistently.
• Comfort working within structured processes and performance expectations, including adherence to schedules and quality standards.

Work Environment

The role is based in a corporate shared services location with a casual, professional environment. You will work in a call center setting, typically in your own cubicle, spending the majority of the day on the phone and using multiple computer systems to manage claims.

Initial onboarding consists of two weeks of fully in-office training, followed by an additional 12 months of continued in-office work until you are comfortable with the technologies and call handling expectations.

After this period, the position transitions to a hybrid schedule, commonly involving two days in the office and three days working from home each week, with Mondays and Fridays often designated as work-from-home days depending on team assignment.

Standard schedules run Monday through Friday from either 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., with occasional Saturday shifts from 8:00 a.m. to 3:00 p.m. typically once a month.

If you work on Saturday, you may choose to take a floating day off during the week, resulting in a slightly reduced weekly hour total, or you may treat Saturday as overtime, which is often preferred due to high call volumes.

After approximately 90 days, there is potential for shift adjustments within operating hours of 8:00 a.m. to 9:00 p.m. local time, communicated by your supervisor or hiring team.

For hybrid and remote work, you will need a high-speed home Internet connection and a quiet workspace to support phone-based customer interactions and consistent call quality.

The overall environment combines structured processes, modern technology, and a casual dress code, creating a comfortable yet performance-focused workplace.

Job Type & Location

This is a Contract to Hire position based out of Earth City, MO.

Pay And Benefits

The pay range for this position is $26.00 - $36.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Earth City, MO.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

Workplace Type

This is a hybrid position in Earth City,MO.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.