Service Advisor

Blue Compass RV; Latham (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off

401K

Ongoing Training and Development Programs

Job summary

Blue Compass RV in Latham, NY is looking for a dedicated Service Advisor to enhance customer experience and drive service department success. The successful candidate will serve as the primary point of contact, guiding customers through their service needs and ensuring efficient communication with technicians.

This role offers a salary plus commission with earning potential between $85k and $100k. Applicants should possess strong sales mentality, excellent communication skills, and a valid driver’s license.

Qualifications

• Minimum of 1 year of service advisor, automotive, or related experience preferred.
• Strong attention to detail and follow-up skills.
• Valid driver’s license required.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Identify upsell opportunities to maximize service revenue.

Skills

Sales mentality

Excellent communication skills

Customer service skills

Problem-solving skills

Job description

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!

THE ROLE

The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.

We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.

This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. $85k-$100k

RESPONSIBILITIES

• Serve as the primary point of contact for customers from service check-in through completion
• Build relationships with customers and identify service needs with a sales-driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast-paced service environment

QUALIFICATIONS

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-up skills
• Solid computer skills and ability to navigate service systems
• Team-oriented mindset with the ability to work closely with technicians and leadership
• Minimum of 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem-solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver’s license required

BENEFITS

• Medical, dental, vision, disability, FSA’s, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5-day work week
• Employee Assistance Program (EAP)
• Legal Coverage and Identity Theft Protection
• Referral Program
• Ongoing Training and Development Programs
• Structured Career Path with advancement opportunities

Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.