Service Advisor

Cleo Bay Subaru; Killeen (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Accident Insurance

Paid Holidays

Sick Pay

401K Savings Plan

Discounts on Products and Services

Job summary

Cleo Bay Subaru is seeking a Service Advisor to ensure every customer receives excellent service in the service lane. In this role, you will greet vehicle owners, explain the repair process, and manage the flow of service effectively.

The ideal candidate will be organized and friendly, with strong communication and time management skills. Our comprehensive benefits package includes medical, dental, vision insurance, and a 401K savings plan.

Qualifications

• Organized and friendly personality is essential.
• Demonstrated ability to manage others.
• Strong time management skills.
• Fantastic communication skills with customers.
• Professional appearance and clean driving record required.

Responsibilities

• Oversee flow of Drive Lane and ensure customers receive prompt service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide support for all owner inquiries, both in person and via phone.
• Ensure technicians' time is efficiently sold to service customers.
• Distribute work between technicians effectively.

Skills

Organized personality

Time management

Communication skills

Management skills

Job description

At Cleo Bay, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Cleo Bay is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

What We Offer

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Accident and Critical Illness Insurance
• Paid Holidays
• Sick Pay
• 401K Savings Plan
• Discounts on Products and Services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

Cleo Bay is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.