Service Advisor

A&L RV Sales; Johnson City (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

A&L RV Sales is seeking a Service Advisor to join our growing team in Johnson City, TN. You will initiate and process repair service requests and provide administrative support to the Service Department while keeping customers informed of work progress.

The role emphasizes adding-on services, accurate estimates, and strong follow-up to ensure customer satisfaction. This is a full‑time position in a fast-paced RV service environment.

Qualifications

• Minimum of one year of RV service experience preferred.
• Experience with RV products or camping lifestyle.
• Strong organizational and follow-up skills.
• Valid driver’s license preferred.
• Ability to lift up to 25 lbs and move up to 50 lbs with assistive devices.

Responsibilities

• Initiate and process repair service requests with customers.
• Provide administrative support to the Service Department.
• Keep customers apprised of work progress.
• Suggest add-on services to increase average transactions.

Job description

Description

A&L RV Sales is seeking a Service Advisor to join our growing team.

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.

What You'll Do:

• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers apprised of work progress

Requirements

What You'll Need to Have for the Role:

• A minimum of one year of service experience is preferred
• Previous RV product or camping lifestyle
• Ability to work daily on a computer and perform internet searches as needed
• Excellent organization and follow up skills are required
• The ability to follow department procedures and policies
• Valid driver's license preferred
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.