Service Advisor

Tom Wood Automotive; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Tom Wood Lexus in Indianapolis, Indiana is seeking an experienced Service Advisor for a full-time role. The ideal candidate will have strong interpersonal skills, solid technical knowledge of automotive systems, and a passion for delivering outstanding customer service.

Responsibilities include advising on necessary maintenance, scheduling appointments, handling paperwork, and ensuring accurate communication between customers and technicians.

Qualifications

• Previous service advisor experience in a luxury dealership preferred.
• Excellent communication and customer service skills.
• Professional at all times and calm under pressure.
• Good organization and computer skills.
• Valid driver license with a clean driving history.

Responsibilities

• Advise Customers About Necessary Services For Routine Maintenance.
• Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
• Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed.
• Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
• Make sure each vehicle is paid in full before releasing vehicle.
• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
• Ensure that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Handle telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.

Skills

Communication skills

Customer service

Organizational skills

Computer literacy

Driver's license

Job description

Tom Wood Lexus, located in Indianapolis, Indiana is looking for a full-time, top-performing individual to join our team as an Experienced Service Advisor! The ideal candidate is someone who possesses exceptional interpersonal skills, a strong technical aptitude, and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures, allowing them to effectively communicate with both customers and technicians.

Responsibilities

• Meet or exceed dealership objectives and goals for the service department.
• Advise Customers About Necessary Services For Routine Maintenance.
• Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
• Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed.
• Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
• Make sure each vehicle is paid in full before releasing vehicle.
• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.
• Ensure that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Handle telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.

Qualifications

• Previous Service Advisor Experience In a Luxury Dealership Preferred
• Excellent communication and customer service skills
• Must be professional at all times and be calm under pressure
• Good organization and computer skills
• Valid driver license with a clean driving history required

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.