Service Advisor

Andymohr Cdjr; Indianapolis (IN); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, & Vision benefits

Accrued Vacation Time

401K Plan

Life & Disability Insurance

Extensive training and support

Employee vehicle purchase plans

Discounts on products and services

Job summary

Andymohr Cdjr in Indianapolis, IN is seeking a Service Advisor to greet customers, gather vehicle information, and communicate maintenance needs. The role includes preparing labor and parts estimates, monitoring progress, and explaining charges to customers.

Ideal candidates have 1+ year in service advisory, a CSI focus, and strong communication skills. Join a high-volume service team with supportive training, benefits, and opportunities for professional growth at a major Indiana dealership

Qualifications

• 1+ year experience in service advisory role
• CSI focused and customer-oriented
• Strong communication and teamwork skills

Responsibilities

• Greet customers promptly and obtain required information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history
• Prepare a complete and accurate labor and parts estimate
• Establish follow-up time and monitor progress of each vehicle
• Verify final invoice reconciles with work performed
• Explain completed work and charges to customers

Skills

Service advisory

Customer service

CSI focus

Job description

# Service AdvisorAFM North Inc. - Indianapolis, IN 46268## Description**Service Writer**Andy Mohr Automotive Group is one of the largest volume car dealership groups in the state of Indiana. Mohr’s goal is to Sell and Service in volume. With aggressive advertising campaigns that are value-oriented, car customers are very familiar with the Andy Mohr brand. Andy Mohr dealerships are stocked with large inventories that are priced very competitively. The Andy Mohr Automotive group employs more than 1000 employees throughout central Indiana and the employees are value-oriented. They are honest and straightforward and get customers in and out efficiently.**Service Advisor responsibilities*** Greeting customers promptly* Obtaining customer and vehicle information* Clearly reporting all vehicle symptoms as described by the customer* Determining and recommending needed maintenance base on age, mileage and history of vehicle* Prepare a complete and accurate estimate of cost for labor and parts* Establish follow up time* Monitor the progress of each vehicle throughout the day, and updating customers frequently* Verifying that the final invoice reconciles with the work performed on the repair order* Explaining all completed work and charges to customers## Qualifications**Requirements:*** Minimum 1 year experience in a Service Advisory role* Positive attitude* High volume mentality* CSI focused* Required experience:* Service Advisor, Dealership, Automotive Knowledge: 1 year**BENEFITS:*** Medical, Dental, & Vision benefits* Accrued Vacation Time* 401K Plan* Life & Disability Insurance* Extensive training and support* Employee vehicle purchase plans* Discounts on products and services