Service Advisor

Rush Enterprises Inc.; Huntley (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company matching

Employee stock purchase plan

Incentives for performance

Job summary

Rush Truck Centers in Huntley, IL is seeking a Service Advisor to sell and schedule required service work for commercial trucks and equipment. You will gather customer details, perform walk-around inspections, and use J-Pro diagnostics to identify needed service.

You'll advise customers on vehicle maintenance per manufacturer specs, create repair orders, and communicate with foreman and customers about costs, timing, and approvals. A CDL and insurability are required.

Qualifications

• High school diploma or GED required.
• At least 1 year service experience or equivalent.
• Manufacturer training or certification.
• Valid CDL license and insurability per company carrier.
• Clean driving record required.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history, recommend additional needed service.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up customer vehicle problems clearly on a service input card and obtain signatures.
• Establish promised time and communicate with foreman.
• Determine payment method and obtain credit approval if needed.
• Create repair orders in the business system and manage repair order jacket.
• Monitor progress of repairs and obtain authorization for additional work.

Skills

Customer service

Communication

Walk-around inspection

Vehicle troubleshooting

Sales and upselling

Education

High school Diploma or GED

Tools

J-Pro diagnostics

Job description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Basic Qualifications:

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $55,000.00/Hr.

Maximum Pay Rate

USD $65,000.00/Hr.