Service Advisor

Rush Enterprises, Inc; Lewiston (ID); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K and stock purchase plan

Performance incentives

Training and advancement opportunities

Job summary

Rush Enterprises, Inc. seeks a Service Advisor to drive service operations for our truck and equipment service department. You will gather customer details, perform walk-around inspections, connect to J-Pro for diagnostics, print reports, and reference service history to recommend needed work.

You will explain maintenance needs, prepare and communicate estimates and timelines, obtain approvals, and create repair orders, ensuring accurate documentation and exceptional customer service.

Qualifications

• High school diploma or GED is required.
• One year of service experience or equivalent experience/education.
• Valid CDL license is required.
• Driving record that allows insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics; print report.
• Advise customers on vehicle care per manufacturer specifications.
• Write up vehicle problems clearly on a service input card; obtain customer signature.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer payment method and obtain credit approval if necessary.
• Create repair order and file; secure service input card with signatures.
• Monitor progress; inform customers of changes in estimates or time and obtain authorization for additional work.

Skills

CDL license

Customer service

Education

High school diploma or GED

Job description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

• USD $50,000.00/Yr.

Maximum Pay Rate

• USD $60,000.00/Yr.