Service Foreman - Lead Diesel Technician/Mechanic

CSM Companies, Inc. - Kenworth; Hilliard (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

CSM Kenworth in Columbus seeks a skilled Service Foreman - Lead Diesel Technician/Mechanic with 5+ years of heavy duty experience to lead a high-performing service team.

You will oversee repairs, coordinate shop flow, supervise technicians, and maintain strong customer communications while upholding safety and quality standards.

Qualifications

• Formal technical school graduate certificate/degree (or equivalent work experience).
• Minimum 5 years heavy duty truck or related industry experience with repair orders, diagnosis and customer service.
• Effective written and verbal communication skills.
• Ability to obtain a Commercial Driver's License (CDL).
• Familiarity with DOS and Windows based computer programs.
• Knowledge of warranty guidelines, claim procedures and company policies.
• Ability to supervise employees and delegate work to maximize resources.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Handle service phone calls professionally and expediently.
• Coordinate service shop workflow with the Service Leadman and assign jobs to technicians.
• Supervise all assigned service technicians.
• Coordinate department activities between service, parts, and service customers.
• Facilitate effective communication with internal and external customers, vendors and business contacts.
• Assist service technicians in the shop as needed.
• Ensure adequate inventory of shop supplies and materials.

Skills

Leadership

Communication

Team supervision

Diagnosis

Warranty knowledge

CDL required

Windows basics

Education

Technical school certificate or diploma

Tools

DOS and Windows

Shop software

Job description

CSM Kenworth in Columbus is seeking a talented individual to take on our Service Foreman - Lead Diesel Technician/Mechanic role! The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!

Responsibilities

• Ensure that all service phone calls are handled professionally and expediently
• Coordinates service shop work flow by effective coordination with Service Leadman and assignment of jobs to technicians
• Supervises all assigned service technicians
• Coordinates department activities between service department, parts department and service customer
• Facilitates effective communication between internal and external customers, vendors and business contacts

Primary Duties

• Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form
• Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
• Manages available billing hours by planning and effectively delegating work load to qualified and available service technicians
• Provides leadership and demonstrates sound industry knowledge while serving as a technical resource for service technician staff
• Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
• Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
• Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
• Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
• Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress
• Assists service technicians in the service shop as needed
• Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials

Qualifications

• Formal technical school graduate certificate/degree (or equivalent work experience)
• Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
• Effective written and verbal communication skills
• Ability to obtain a Commercial Driver's License (CDL)
• Familiarity with both DOS and Windows based computer programs
• Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
• Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
• The ability to work under pressure while prioritizing and processing several tasks simultaneously
• Ability to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis