SERVICE ADVISOR

Priority Dispatch Corp.; Hamilton (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan

Ongoing training and career advance­-m

Positive team‑oriented work enviro nme

Job summary

Tom Gill Buick GMC in Hamilton, OH is seeking a motivated Service Advisor to join our dealership team. You will coordinate internal repair orders, communicate with technicians, and deliver outstanding customer service from check-in through vehicle delivery.

This role requires at least 1 year of automotive service advisor or dealership experience, excellent communication, time management, and a professional, team-oriented attitude. Tekion experience is a plus.

Qualifications

• At least 1 year’s Automotive Service Advisor and/or dealership experience required
• Fantastic customer service and communication skills
• Friendly personality
• Time-management skills
• Professional, well-groomed personal appearance and a positive attitude
• Team-oriented and self-motivated
• Strong computer skills
• Good multitasking and organizational skills
• Clean driving record and valid driver's license
• High school diploma or equivalent
• Applicants must pass pre-employment testing to include background check and MVR.
• We are a DRUG free employer and a pre-employments test is required
• Tekion experience helpful

Responsibilities

• Open, manage, and close internal repair orders accurately and efficiently
• Coordinate vehicle repairs between sales, service, and parts departments
• Schedule service appointments and communicate repair timelines
• Maintain consistent communication with customers regarding vehicle status and updates
• Review repair recommendations and explain services clearly and professionally
• Work closely with technicians to ensure repairs are completed properly and on time
• Assist with warranty documentation and dealership processes
• Handle inbound phone calls, emails, and customer inquiries
• Ensure a positive customer experience from check-in through vehicle delivery
• Maintain accurate records and follow GM dealership procedures

Skills

Customer service

Communication

Time management

Multitasking

Organization

Teamwork

Driving

Driving record

Education

High school diploma or equivalent

Tools

Tekion

Job description

Job Details

Job DetailsJob Location: Gill Buick - Hamilton, OH 45011Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: AutomotiveTom Gill Buick GMC is seeking a motivated, organized, and customer-focused Service Advisorto join our growing dealership team. This position plays a critical role in supporting the service department by coordinating internal repair orders, communicating with technicians and departments, and delivering exceptional customer service to both internal and external customers.

Responsibilities

• Open, manage, and close internal repair orders accurately and efficiently
• Coordinate vehicle repairs between sales, service, and parts departments
• Schedule service appointments and communicate repair timelines
• Maintain consistent communication with customers regarding vehicle status and updates
• Review repair recommendations and explain services clearly and professionally
• Work closely with technicians to ensure repairs are completed properly and on time
• Assist with warranty documentation and dealership processes
• Handle inbound phone calls, emails, and customer inquiries
• Ensure a positive customer experience from check-in through vehicle delivery
• Maintain accurate records and follow GM dealership procedures

What We Offer

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Ongoing training and career advancement opportunities
• Positive team-oriented work environment

Position Type

• Full-Time
• Monday–Friday with occasional Saturdays as needed

QualificationsQualifications/Requirements - Service Advisor:

• At least 1 year’s Automotive Service Advisor and/or dealership experience required
• Fantastic customer service and communication skills
• Friendly personality
• Time-management skills
• Professional, well-groomed personal appearance and a positive attitude
• Team-oriented and self-motivated
• Strong computer skills
• Good multitasking and organizational skills
• Clean driving record and valid driver's license
• High school diploma or equivalent
• Applicants must pass pre-employment testing to include background check and MVR.
• We are a DRUG free employer and a pre-employments test is required
• Tekion experience helpful