Service Advisor

Swickard Auto Group; Gresham, Northern (OR, KY); On-site; USD 40,000 - 120,000; Full time

Benefits offered by this job

Paid Toyota training

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Employee vehicle purchase program

Job summary

Swickard Auto Group’s Gresham Toyota store in Oregon is seeking a skilled Service Advisor with 1+ year dealership experience. You’ll welcome guests, write accurate repair orders, and clearly communicate estimates and timelines to ensure trust and satisfaction.

Join a high-volume Toyota operation with strong earning potential, robust training, and a supportive hospitality culture that values doing right by people, every time.

Qualifications

• At least a year of dealership service advisor experience.
• Experience translating repair information into clear communication.
• Track record of CSI and NPS performance.
• Familiar with dealership service processes and systems.

Responsibilities

• Serve as the primary point of contact for guests from write-up to delivery.
• Translate repair information into clear, confident communication.
• Build precise estimates and commit to realistic timelines.

Skills

Service advisor experience

Clear communication

Guest trust / satisfaction

High-volume environment

Customer service mindset

Attention to detail

Toyota / import brand knowledge

Tools

Reynolds & Reynolds

CDK

Job description

Description

Gresham, OR | Toyota | Trusted brand | Service Advisor | 1+ year dealership experience | Pacific Northwest | Veterans encouraged to apply | $40,000 - $120,000 OTE

IS THIS YOU?

• You have at least a year of dealership service advisor experience and you know how to write a solid repair order, set accurate expectations, and follow through
• You build guest trust naturally -- through clear communication, honest recommendations, and doing exactly what you said you'd do
• You're looking for a high-volume Toyota store in a welcoming Pacific Northwest community where your skills and your effort translate directly into real earning potential

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Gresham Toyota, we serve a community that values trust, reliability, and a service experience that respects their time. Toyota guests return not just because of the vehicle -- but because of the relationship they've built with the people who take care of it. Our Service Advisors are the foundation of that relationship.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Gresham Toyota and our hospitality standard in every guest interaction

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor experience in a franchised dealership -- required
• Toyota or import brand experience a strong plus -- familiarity with Toyota service processes and systems is an advantage
• Track record of strong CSI and NPS performance and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator -- able to manage high volume accurately without losing attention to the guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

WHAT WE OFFER

• OTE of $40,000 - $120,000 annually
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A team culture built on standards, accountability, and genuine care for the guest

WHY GRESHAM TOYOTA

• Toyota is one of the most trusted and in-demand brands on the road -- consistent volume means steady traffic and real earning potential for a motivated advisor
• Edmonds is a tight-knit, welcoming community in the greater Portland metro area -- guests here return because they trust the people who take care of them
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• We run with process, training, and centralized support -- so your day is structured and your earning potential is real
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and removes roadblocks so you can perform at your best

Gresham Toyota has the volume, the brand trust, and the community to give a skilled service advisor a genuinely rewarding place to grow. Toyota guests are loyal -- and they stay loyal to the advisor who listens, follows through, and makes every visit feel effortless.