Service Advisor

Ascendum USA; Greenville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Company-paid life insurance

Company-paid disability insurance

401k retirement with match

Relocation assistance (depending on)

Job summary

Ascendum Machinery in Greenville, NC is seeking a Service Advisor to join our service team. This full-time position requires coordinating service workflows, communicating with customers, and maintaining service records.

The candidate should have a high school diploma or an associate degree and be capable of handling multiple tasks with attention to detail. The role involves daily interaction with customers and internal staff, ensuring timely processing of orders, warranty work, and PM

Qualifications

• High School Diploma or an associate degree in a relevant field.
• Ability to communicate with customers and co-workers in a positive and enthusiastic manner.
• Maintain an approachable and friendly demeanor.
• Strong organizational skills and teamwork abilities.
• Willingness to work branch hours and extended days as needed.

Responsibilities

• Complete clerical processes for maintaining Service Department Work in process; email, phone or fax work orders and estimates for purchase orders, complete/close warranty work orders, complete/close internal and customer orders.
• Assist in maintaining records of shipping & receiving reports for equipment & attachments.
• Maintain records of equipment inspections, including documentation and pictures.
• Assist in the development and maintenance of branch files including customer equipment sales, work orders, etc.
• Maintain internal and customer equipment PM service logs and monitor CareTrack for scheduling PM services as required.
• Assist with machine and attachment inventory account, with monthly monitoring and required periodic inspections. Assist in coordination for IT maintenance of PCs, phones, printers, copy machines and postal equipment.
• Other duties as may be assigned to meet company goals and objectives.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma

Associates degree in a relevant field

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Type

Full-time

Ascendum Machinery

Ascendum Machinery, a leading Volvo Construction Equipment dealer, is offering an excellent opportunity for a Service Advisor. We are looking for a highly skilled and experienced person to fill this role.

FLSA STATUS

The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

EQUAL OPPORTUNITY

Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.

Responsibilities

• Complete clerical processes for maintaining Service Department Work in process; email, phone or fax work orders and estimates for purchase orders, complete/close warranty work orders, complete/close internal and customer orders.
• Assist in maintaining records of shipping & receiving reports for equipment & attachments.
• Maintain records of equipment inspections, including documentation and pictures.
• Assist in the development and maintenance of branch files including customer equipment sales, work orders, etc.
• Maintain internal and customer equipment PM service logs and monitor CareTrack for scheduling PM services as required.
• Assist with machine and attachment inventory account, with monthly monitoring and required periodic inspections.Assist in coordination for IT maintenance of PC’s, phones, printers, copy machines and postal equipment.
• Other duties as may be assigned to meet company goals and objectives.

Requirements

Experience and/or Education: High School Diploma and/or associates degree in a relevant field

Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.

Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.

Strong organizational skills and teamwork abilities.

Customer orientation toward service and building relationships.

Compatible to working branch hours and extended days as needed.

Pay And Benefits

• Competitive wages with career progression
• Medical, dental, and vision plans on the day of hire
• Company-paid life insurance
• Company-paid accidental death and dismemberment
• Company-paid short-term and long-term disability
• Supplemental life insurance, Accident Insurance, Critical Illness Insurance
• Flexible spending account or health savings account
• 401k retirement savings with a generous match
• Paid time off and holidays
• Tool allowance, shoe allowance, and company-provided uniforms
• Relocation Assistance (depending on location)

For more information about us, please view our website at www.ascendummachinery.com