Field Technician

Ascendum Machinery, Inc.; Conway (SC); On-site; USD 52,000 - 72,000; Full time

Job summary

Ascendum Machinery, Inc. is seeking a Field Service Technician to perform timely repairs and maintenance on construction equipment at customer sites, following established procedures and prioritizing safety.

You will operate and calibrate service trucks, order parts, complete paperwork, and maintain positive relationships with customers and co-workers, with DOT and safety compliance. Experience with hydraulics, electronics, and diesel engines is valued.

Qualifications

• Trade school completion in appropriate field.
• Computer skills with Word, Excel and Outlook.
• Ability to communicate with customers and co-workers in a positive manner.
• Knowledge of OSHA, MSHA and Ascendum Machinery requirements.
• Aptitude for repairing, troubleshooting, and servicing equipment.
• Mechanical knowledge of tools and equipment; hydraulics, electronics, diesel engines.
• Strong attention to detail and clear written documentation.
• Energetic, enthusiastic, and customer-oriented; reports and records maintained.
• Good verbal and written communication skills; able to work with others.
• Own a personal set of tools and flexibility for hours and travel as needed.

Responsibilities

• Repair and service machinery for customer satisfaction.
• Maintain service truck and tools per company requirements.
• Keep knowledge up-to-date on safety, product training, and goals.
• Complete work with minimal re-work and under minimal supervision.
• Order parts through Ascendum Parts to finish assignments.
• Follow all safety requirements and complete DOT paperwork.
• Document work clearly and maintain SOC/records as required.
• Contribute to a clean, safe work site and environmentally mindful practices.

Skills

Customer communication

Attention to detail

Troubleshooting

Mechanical knowledge

Diesel engines

Hydraulics

Electrical knowledge

Safety awareness

Documentation

Teamwork

Education

Trade school completion in appropriate field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Field service tools

Job description

Description

POSITION SUMMARY The Field Service Technician provides timely completion of repairs and maintenance to various construction equipment and machinery at customer locations, according to established procedures, while maintaining good working relationships with customers and co-workers.

FLSA STATUS The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

EQUAL OPPORTUNITY Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.

TRAVEL REQUIREMENTS Up to 100%

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

RESPONSIBILITIES

Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job. Repair and service machinery for complete customer satisfaction.

• Maintain, safely operate, and care for assigned service truck and company owned tools and equipment per company requirements.
• Maintain up-to-date knowledge of all safety training, product training, and service department goals.
• Complete assigned work with minimum re-work.
• Ability to work without direct supervision.
• Properly and safely use Ascendum owned tools and service equipment.
• Order parts and materials through Ascendum Parts to complete work assignments.
• Ensure all company safety requirements are followed at all times.
• Complete all required paperwork and maintain records/photos/other materials as required, for example, time clocking or collection records, SOC reports.
• Leave the working location in an as clean or better condition when job is completed. Follow contamination control procedures.
• Complete all DOT requirements, including physical, medical card and safety regulations.
• Seeks formal and informal performance assessments, including performance versus expectations.
• Actively participates in required training, development programs, and electives as suits one’s needs.
• Respond positively to other duties that may be assigned in the scope of the job.

Requirements

EXPERIENCE/COMPETENCIES/PROFICIENCIES Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job:

• Experience and/or Education: Trade school completion in appropriate field.
• Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.
• Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.
• Knowledge of safe job practices & regulations related to OSHA, MSHA and Ascendum Machinery requirements.
• Aptitude for repairing, trouble shooting, and servicing equipment in changing environments.
• Mechanical knowledge of tools and mechanical work for repairing equipment.
• Above average knowledge of hydraulics, electronics, diesel engines.
• Possess strong attention to detail.
• Raises issues and concerns promptly.
• Possess good verbal and written communication skills.
• Document work in a clear and concise manner.
• Proven ability to complete work with energy and enthusiasm.
• Customer orientation toward service and building relationships.
• Compatible to working branch hours and extended days as needed.
• Must possess own set of tools for repairing equipment.

PHYSICAL DEMANDS

Being able to meet the Physical Demands of the job is an essential duty of the job.

• While performing this job, employee is regularly required to talk or hear.
• The position requires the ability to sit, stand and walk for long periods.
• The position requires the ability to kneel, stoop, bend, climb and crawl without restrictions.
• The position requires the continuous use of wrists, hands and/or fingers.
• The position requires the ability to lift up to 75 pounds.
• The position requires the ability to work in varying outdoor environments with various terrain.
• Must possess the ability to safely drive a field service truck and pass DOT physical and MVR requirements.
• Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.