Shop Technician

Ascendum Machinery, Inc.; Mills River (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A machinery service company in North Carolina is seeking a Shop Technician to repair and maintain construction equipment. The ideal candidate will possess mechanical knowledge, strong communication skills, and a focus on customer satisfaction. This role requires technical training, attention to detail, and the ability to work in various environments, ensuring all safety standards are maintained. Opportunities for development and training are provided.

Qualifications

• Experience with safe job practices and regulations related to OSHA.
• Ability to communicate positively with customers and co-workers.
• Must possess own set of tools for repairing equipment.

Responsibilities

• Repair and service machinery for complete customer satisfaction.
• Maintain company-owned tools and equipment according to requirements.
• Ensure all company safety requirements are followed.

Skills

Mechanical knowledge

Attention to detail

Communication skills

Customer orientation

Education

Technical school completion in appropriate field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Description

POSITION SUMMARY

The Shop Technician provides timely completion of repairs and maintenance to various construction equipment and machinery within shop at Ascendum Branch locations, according to established procedures, while maintaining good working relationships with customers and co-workers.

FLSA STATUS

The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

EQUAL OPPORTUNITY

Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.

TRAVEL REQUIREMENTS

Up to 10%

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

RESPONSIBILITIES

• Repair and service machinery for complete customer satisfaction.
• Maintain, safely operate, and care for company-owned tools and equipment per company requirements.
• Maintain up to date knowledge of all safety training, product training, and service department goals.
• Complete assigned work with minimum re-work.
• Order parts and materials through Ascendum Parts to complete work assignments.
• Ensure all company safety requirements are followed at all times.
• Complete all required paperwork and maintain records/photos/other materials as required, for example, time clocking or collection records, SOC reports.
• Maintain shop and yard cleanliness.
• Promptly report any unsafe conditions, including those related to tools, the facility, or employee actions.
• Adhere to instruction/direction of supervisor.
• Seek formal and informal performance assessments, including performance versus expectations.
• Actively participate in required training, development programs, and electives as suits one’s needs.
• Respond positively to other duties that may be assigned in the scope of the job.

EXPERIENCE/COMPETENCIES/PROFICIENCIES

• Experience and/or Education: Technical school completion in appropriate field.
• Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.
• Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.
• Knowledge of safe job practices & regulations related to OSHA, MSHA and Ascendum Machinery requirements.
• Possess aptitude for repairing, trouble shooting, and servicing equipment in changing environments.
• Possess mechanical knowledge of tools and mechanical work for repairing equipment.
• Possess above average knowledge of hydraulics, electronics, diesel engines.
• Possess strong attention to detail.
• Raise issues and concerns promptly.
• Possess good verbal and written communication skills.
• Document work in a clear and concise manner.
• Proven ability to complete work with energy and enthusiasm.
• Customer orientation toward service and building relationships.
• Compatible to working branch hours and extended days as needed.
• Must possess own set of tools for repairing equipment.

PHYSICAL DEMANDS

• While performing this job, employee is regularly required to talk or hear.
• The position requires the ability to sit, stand and walk for long periods.
• The position requires the ability to kneel, stoop, bend, climb and crawl without restrictions.
• The position requires the continuous use of wrists, hands and/or fingers.
• The position requires the ability to lift up to 75 pounds.
• The position requires the ability to work in varying outdoor/indoor environments with various terrain.
• Employees are expected to meet the Physical Dmands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.