Service Advisor

RH Recruiting Limited; Georgia; On-site; USD 28,000; Full time

Job summary

A busy automotive dealership in Walton is seeking a Customer Service Advisor to deliver excellent service to customers. The role involves greeting customers, scheduling appointments, and ensuring a positive experience. Ideal candidates will have experience in customer service, especially in the motor trade, and possess strong communication skills.

Benefits

Staff Discounts

Ongoing Training and Development

Qualifications

• Previous experience in a customer service role, ideally within the motor trade.
• Confidence using computer systems and booking software.

Responsibilities

• Greet customers and handle all service-related enquiries.
• Schedule service and repair appointments, coordinating with the workshop.
• Keep customers updated on the progress of their vehicle.

Skills

Communication

Interpersonal Skills

Attention to Detail

Multitasking

Tools

Booking Software

Job description

Customer Service Advisor – Automotive Dealership
Location: Walton
Salary: £28,000 per annum
Employment Type: Full-time, Temp - Permanent

We’re looking for an experienced and customer-focused individual to join our busy automotive dealership in Walton as a Customer Service Advisor. If you enjoy delivering a high standard of service, thrive in a fast-paced environment, and have a passion for the motor industry, we’d love to hear from you.

About the Role:

As a key point of contact for our customers, you’ll play a vital role in ensuring every customer experience is a positive one. From the moment they walk through the door to the moment they leave, your focus will be on delivering friendly, professional and efficient service—whether that’s face-to-face, over the phone or via email.

Day-to-Day Responsibilities:

Greet customers and handle all service-related enquiries

Schedule service and repair appointments, coordinating with the workshop

Keep customers updated on the progress of their vehicle

Provide accurate estimates and explain any work carried out

Handle payments and follow-up with customers after their visit

Assist with general administrative duties and dealership support

What We’re Looking For:

Previous experience in a customer service role, ideally within the motor trade

Excellent communication and interpersonal skills

A proactive and positive attitude, even when under pressure

Strong attention to detail and the ability to multitask

Confidence using computer systems and booking software

A full UK driving licence is desirable

What We Offer:

Competitive salary of £28,000 per year

A supportive and welcoming team environment

Ongoing training and development opportunities

Staff discounts and other benefits

This is a great opportunity to join a well-established dealership with a strong reputation for customer care. If you take pride in your work and want to be part of a team that values professionalism and service, apply today.