Service Advisor

Crest-Infiniti; Frisco (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Crest Bistro

Coffee bars

Golf greens

Technology areas

Tech consultants

Automated car wash

Job summary

Crest Auto Group is seeking a Service Advisor to own the customer experience in the service lane. As the first contact, you will be versed in product offerings, inventory needs, technician scheduling and outstanding customer service to drive satisfaction and loyalty.

In this role you greet vehicle owners, explain the repair process and provide concierge support, ensuring prompt, courteous service and consistent follow-up with customers throughout their visits.

Qualifications

• Previous Service Advisor experience required.
• Organized and friendly personality.
• Team oriented with strong collaboration.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Available to work flexible hours including Saturday.
• Clean driving record.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Follow up with customers on a daily basis and provide updates.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Check out customers once repairs have been completed.

Skills

Communication skills

Organized

Team oriented

Time management

Customer service

Flexible hours

Background check

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that,you can expect to work with a team of dedicated employees with a commongoal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty,long-term careers and happy employees.

Employees work in a customer centric environment that offers amenities like:

• Crest Bistro with Executive Chef inspired menus
• Coffee bars
• Golf Putting Greens
• Customer Technology Areas
• Vehicle Technology Consultants
• Automated drive-thru Car Wash

Available Benefits of Employment:

• Health Coverage
• Dental Coverage
• Vision Coverage
• Group Life
• Short / Long Term Disability
• 401K
• Paid Vacation
• Vehicle Purchase Program

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Follow up with customers on a daily basis and provide updates.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Check out customers once repairs have been completed.

Qualifications

• Previous Service Advisor experience required
• Organized and friendly personality
• Team oriented
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Available to work flexible hours including Saturday
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.