Service Advisor

Capitol City Ford; Fort Wayne (IN); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Medical/ Dental/ Life/ AFLAC

401K with Employer Contributions

Paid Holidays/ Vacation Days

Direct Deposit

Uniforms provided

Job summary

Capitol City Ford in Fort Wayne, IN is seeking a Service Advisor to greet customers, document vehicle concerns, and coordinate with technicians. You will discuss service options and specials, prioritize needs, and keep customers informed of timelines and costs.

The role emphasizes exceptional customer service, knowledge of automotive service processes, and the ability to maintain relationships with customers while ensuring a smooth vehicle delivery after service.

Qualifications

• Smart, energetic personality and hard-working.
• Experience in customer service and delivering an exceptional experience.
• Sales experience (inside, outside, or retail) is a plus.
• Knowledge of automotive service departments.
• Must have or be able to acquire required certifications.
• Basic MS Office and general computer/internet proficiency.
• Reliable transportation and a valid driver license with a clean record.
• Reliable work history and ability to pass a drug test.

Responsibilities

• Greet customers and assist with inquiries.
• Perform vehicle walk-around and document concerns for technicians.
• Consult with customers on service specials.
• Prioritize services and provide options.
• Document declines and note future service follow-ups.
• Keep customers informed on completion times and costs.
• Ensure smooth handover of vehicle to customer after service.
• Provide concierge support for all owner inquiries.
• Build relationships with customers.
• Know vehicle products well to answer questions.

Skills

Customer service experience

Sales experience

Automotive knowledge

Certifications

MS Office

Reliable transportation

Driver's license

Job description

Service Advisors

• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customers vehicle.

We offer GREAT pay PLUS all the BENEFITS!

• Competitive Pay
• Medical/ Dental/ Life/ AFLAC
• 401K with Employer Contributions
• Paid Holidays/ Vacation Days
• Direct Deposit
• Uniforms provided

Plus, you'll benefit from the stability that comes from almost 4decades of sustained growth! We invite you to see for yourself how you could benefit professionally and personally from working with Bob Thomas Dealerships.

Requirements

• Smart, energetic personality, who is hard working
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus
• Knowledge of automotive service departments
• Have or be able to acquire the required certifications
• Basic MS Office knowledge; computer software and internet proficiency
• Dependable with a reliable source of transportation
• Must have a valid drivers license and clean driving record

A reliable, consistent work history and a clean drug test are required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.