Service Advisor

Bob Thomas Ford Group; Fort Wayne (IN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/ Dental/ Life/ AFLAC

401K with Employer Contributions

Paid Holidays/ Vacation Days

Direct Deposit

Uniforms provided

Job summary

Bob Thomas Ford Group is seeking Service Advisors to greet customers, document concerns, and guide service interactions. You will discuss service options, prioritize needs, and keep clients informed about costs and timelines.

This role emphasizes customer relationship-building, knowledge of vehicles, and delivering exceptional service experiences in a dealership setting.

Qualifications

• Smart, energetic personality with a strong work ethic.
• Prior experience working with customers and providing an exceptional experience.
• Sales experience including inside/outside/retail is a plus.
• Knowledge of automotive service departments.
• Have or be able to acquire the required certifications.
• Basic MS Office knowledge; computer software proficiency.

Responsibilities

• Greet customers and assist with inquiries.
• Perform vehicle walk around and document concerns for diagnosis.
• Consult with customer on service specials.
• Prioritize required services and provide options.
• Document declines and follow up on future service needs.
• Keep customer informed on completion times and expenses.
• Ensure smooth delivery of vehicle to customer and address concerns.
• Provide concierge support for all owner inquiries.

Skills

Customer service

People skills

Sales ability

Automotive service knowledge

Dependable transportation

Valid driver's license

Tools

MS Office

Basic computer skills

Job description

Service Advisors

• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

We offer GREAT pay PLUS all the BENEFITS!

• Competitive Pay
• Medical/ Dental/ Life/ AFLAC
• 401K with Employer Contributions
• Paid Holidays/ Vacation Days
• Direct Deposit
• Uniforms provided

Plus, you'll benefit from the stability that comes from almost 4decades of sustained growth! We invite you to see for yourself how you could benefit professionally and personally from working with Bob Thomas Dealerships.

Requirements

• Smart, energetic personality, who is hard working
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus
• Knowledge of automotive service departments
• Have or be able to acquire the required certifications
• Basic MS Office knowledge; computer software and internet proficiency
• Dependable with a reliable source of transportation
• Must have a valid drivers license and clean driving record

A reliable, consistent work history and a clean drug test are required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.