Service Advisor

Victory Layne Chevrolet; Fort Myers (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Victory Layne Chevrolet is seeking a Service Advisor who greets customers, listens to needs, and schedules appointments, including loaner cars and insurance checks before maintenance is scheduled. The role emphasizes accurate pricing, clear symptom reporting, and ongoing customer communication.

The ideal candidate will have a proven record of delivering exceptional service, manage progress throughout the day, and explain all work and charges to customers, supporting a long-term career with the

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality and a desire for a long-term career.
• Personal and professional integrity.
• Willingness to learn new programs and use computer tools.

Responsibilities

• Greet customers promptly and obtain essential information.
• Listen to customer needs and clearly report vehicle symptoms.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare complete estimates of labor and parts costs.
• Schedule appointments and manage follow-up times.
• Monitor progress and update customers frequently throughout the day.
• Verify final invoice reconciles with work performed.
• Explain completed work and charges to customers.

Skills

Customer service

Communication

Energetic personality

Integrity

Problem solving

Tools

Computer skills

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.