Service Advisor

Kendall Auto Group; Bend (AR); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Career development

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Job summary

Kendall Auto Group in Central Oregon is seeking a Service Advisor to join our Bend service team. You will be the first contact for customers, coordinating with technicians and sales staff, and helping identify repairs and maintenance that fit customer needs.

The role requires strong communication, time management, and a commitment to service excellence. We offer a generous pay plan with no cap on earnings, a substantial bonus program, and comprehensive benefits.

Qualifications

• Knowledge of automobile repair and maintenance.
• 2 years of service writing experience preferred.
• Valid driver's license and good driving record required.

Responsibilities

• Interface with customers, technicians, and salespersons to identify repairs and maintenance.
• Sell vehicle repairs and maintenance where appropriate.
• Input and maintain customer information in the system.
• Schedule service appointments and communicate via phone, email, or chat.
• Verify that work was properly performed and diagnosed; research vehicle history for recommendations.

Skills

Customer service

Time management

Communication skills

Recommendations

Prioritization

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a Service Advisor to join our Service team. At Kendall Audi, BMW, and Porsche Bend our Service Department is serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings - earn up to $100,000 plus!
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!

Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required.