Service Advisor

Skander Tire & Auto Service; Evans City (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Profit sharing

Training & development

Flexible schedule

Paid vacation

Subsidized health insurance

Bonus on sales

Quarterly profit sharing bonus

IRA matching

Job summary

Skander Tire & Auto Service is looking for a dedicated Customer Service Representative to provide outstanding experiences for clients seeking tire and mechanical services in Evans City, PA. Key responsibilities include greeting customers, managing service appointments, providing service estimates, and maintaining records. Candidates should possess a high school diploma, with previous automotive industry experience preferred. The role emphasizes excellent communication, organization, and attention to detail while working in a fast-paced environment.

Qualifications

• Prior experience in customer service within the automotive industry preferred.
• Knowledge of tire and mechanical services.
• Ability to manage service records and appointments.

Responsibilities

• Greet and assist customers in a friendly manner.
• Provide accurate estimates for services.
• Schedule appointments and manage workflow.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Proficiency in computer systems

Education

High school diploma or equivalent

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing
• Training & development
• Flexible schedule
• Paid vacation
• Subsidized health insurance
• Bonus on sales
• Quarterly profit sharing bonus
• IRA matching

Skander Tire & Auto Service, located in Evans City, PA, is a trusted and customer-centric tire and automotive repair shop. With a strong commitment to excellence and customer satisfaction, we have been serving the Western PA area since 1969. At Skander Tire & Auto Service, we prioritize professionalism, teamwork, and delivering exceptional service. Join our dedicated team and play a vital role in providing outstanding customer experiences for both tire and mechanical services.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Listen to customer concerns and accurately document their service needs.
• Provide accurate estimates for tire and mechanical services, ensuring transparent pricing.
• Schedule appointments and effectively manage the service bays and road service trucks to optimize workflow.
• Communicate with technicians to relay customer instructions and ensure timely service completion.
• Maintain regular communication with customers to provide updates on service progress.
• Handle customer inquiries and concerns promptly and professionally.
• Maintain accurate records of customer information, service history, and invoices.
• Interpret digital vehicle inspections to document and present upselling opportunities.

Qualifications

• High school diploma or equivalent; additional relevant education or certification is a plus.
• Previous experience in a customer service role within the automotive industry is preferred.
• Knowledge of tire and mechanical services to accurately assess customer needs.
• Excellent communication and interpersonal skills to interact effectively with customers and technicians.
• Strong organizational skills to manage appointments, service records, and customer inquiries.
• Attention to detail to ensure accurate documentation and pricing estimates.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in computer systems for data entry and maintaining customer records.