Service Advisor

Tgk-Automotive-; Eden Prairie (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Savings Plan with 2%

Discounted Services

Opportunity for Advancement

Job summary

TGK Automotive is seeking an experienced Service Advisor/Sales to join our team at our Eden Prairie, MN location. You will be the face of the shops, guiding clients through repairs, advising on recommended services, and promoting all offerings with a focus on delivering a 5-star experience.

Compensation ranges from $70,000 to $90,000 per year, depending on experience, with hourly plus bonus opportunities. Benefits include tuition reimbursement, vacation, sick time, holidays, and a solid 401(k)

Qualifications

• Must have a valid driver's license.
• Able to work at least 5 days per week.
• Prior experience as a Service Advisor is helpful but not required.
• Professional appearance and ability to work in a process-driven environment.

Responsibilities

• Promptly greet customers in a professional and courteous manner in person and on the telephone.
• Listen to and document customer concerns; inspect vehicle and reference service history.
• Recommend services and communicate additional recommendations from technicians.
• Promote sales of services, parts, and accessories with product knowledge.
• Provide accurate quotes including cost and time for approved services and give updates throughout the day.
• Follow proper checkout procedures including multi-point inspection reviews and warranties explanations.
• Conduct post-repair follow-up calls to ensure customer satisfaction for each client.
• Track new returns, core returns and warranty parts for individual customers.

Skills

Customer service

Communication

Sales ability

Job description

Requisition Post Information* : External Company Name TGK Automotive

Requisition Post Information* : External Company URL tgkauto.com

Location : Address 9051 Flying Cloud Dr

Location : Postal Code 55347

Remote No

Brand TGK Automotive

Overview

TGK Automotive is a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

We have IMMEDIATE openings for a Service Advisors.

The Service Advisor/Sales are essential team members as the face of the shops and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Compensation : Ranges from 70K to 90K per year; varies upon experience
(Hourly + Bonus Opportunities)

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• Posses a valid driver's license
• Must be able to work at least 5 days per week
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.