Service Advisor

Winrock Automotive Group; Douglas Corner (AR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Life Insurance

Vision Insurance

Short term and long-term disability

401K

Paid time off

Closed on Sundays!

Job summary

Winrock Automotive Group in Arkansas is seeking a friendly, customer-focused Service Advisor to bridge the gap between customers and service technicians, ensuring accurate vehicle data and clearly written repair orders. Responsibilities include scheduling service, greeting customers, detailing repair needs, preparing labor and parts estimates, tracking progress, and communicating changes.

A positive attitude and basic Reynolds and Reynolds skills are essential to maintain high customer

Qualifications

• Work experience in service or related field; 2+ years’ experience as service advisor or related position, dealership experience preferred.
• Demonstrate knowledge in the area of service to advise customers.
• Advance computer skills, specifically in Reynolds and Reynolds.
• Understand the importance of confidentiality and following work rules.

Responsibilities

• Schedule service appointments; obtain customer and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner; obtain vehicle information.
• Write up customer’s vehicle issues accurately and clearly on repair order.
• Test drive the vehicle with customer as needed to confirm the problem.
• Refer to service history, inspect vehicle, and recommend additional needed service.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish promised time; notify dispatcher of changes as needed.
• Obtain customer’s signature on repair order and explain charges.
• Review repair orders to ensure work is completed; close orders when appropriate.
• Explain completed work and all charges to customers; maintain high customer satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree in business-related field

Tools

Reynolds and Reynolds

Job description

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth. With six locations in the Natural State (Arkansas), opportunities abound!

WHAT WE OFFER:

• Medical, Dental and Life Insurance
• Vision Insurance
• Short term and long-term disability
• 401K
• Paid time off
• Closed on Sundays!

ESSENTIAL DUTIES:

To ensure excellent customer service, by providing accurate and effective advice to every customer. Service advisors are known as the liaison between the customer and service technicians.

• Schedule service appointments. Obtain customer and vehicle data prior to arrive when possible
• Greet customers in a timely, friendly manner, and obtain vehicle information
• Write up customer’s vehicle issues accurately and clearly on repair order
• Test drive the vehicle with customer as needed to confirm the problem or refers to test technician
• Refer to service history, inspect vehicle, and recommend additional needed service
• Advise customers on the care of their cars and value of maintaining their vehicles in accordance with manufacturers’ specifications
• Provide a complete and accurate written cost estimate for labor and parts
• Establish “promised time”. Check with dispatcher, if necessary.
• Obtain customer’s signature on repair order; provide customer with a copy
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Notify dispatcher of incoming work
• Check on the process of repair throughout the day. Contact customers regarding any changes in the estimate of promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
• Review repair orders to ensure that work is completed, and additional work and authorization is noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly.
• Keep service department forms, menus, and pricing guides up to date
• Explain completed work and all charges to customers
• Implement a quality control process to eliminate comebacks
• Maintain high customer satisfactions standards
• Handle telephone inquiries regarding appointments and work in process

• Perform other job-related duties and responsibilities as may be assigned from time to time

ADDITIONAL RESPONSIBILITIES:

• Attend service meetings, if required
• Maintain professional appearance in accordance with the employee handbook
• Maintain a clean and professional work environment
• Expected to arrive to work on time and work assigned shift
• Conduct business in an ethical and professional manner
• Follow instructions from supervisor
• Interact effectively with co-workers
• Receives feedback from supervisor in a positive manner

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work experience in service or a related field; 2+ years’ experience as service advisor or related position, dealership experience preferred.
• Demonstrate knowledge in the area of service in order to advise customers
• Advance computer skills, specifically in Reynolds and Reynolds
• Understand the importance of and maintains confidentiality
• Understand and follow work rules, policies, and procedures

EDUCATION:

High school diploma or equivalent. Bachelor’s degree in business-related field preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee is regularly required to sit, stand, and walk. Occasionally required to climb; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally expected to travel, however the normal day-to-day operations will be conducted in a professional dealership setting. The noise level in the work environment is usually moderate.

PRE-EMPLOYMENT SCREENING

Motor vehicle record, drug screen, and background checks required.

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will”, which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment.

The company is an equal opportunity employer.

It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.