Service Advisor

Devils Lake Cars; Devils Lake (ND); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401k plan

PTO

Short-Term Disability

Life Insurance

Employee discounts

Tuition reimbursement

Training opportunities

Upward mobility

Family-owned atmosphere

Job summary

Devils Lake Cars in Devils Lake, ND is seeking a dedicated service supervisor to oversee the flow of the Service Department, ensure prompt, courteous, and effective service, and take ownership of the customer experience from intake to review.

You will allocate daily technician time, balance workload, and mentor a frontline team in a family-owned dealership that rewards hard work, growth, and a positive attitude. This role emphasizes teamwork, accountability, and professional presentation.

Qualifications

• Must have high school diploma or equivalent.
• 1–3 years experience in a Quick Lane or service department environment.
• Excellent communication and customer service skills.
• Ability to manage others and balance workloads.
• Willing to undergo background check and drug testing.

Responsibilities

• Oversee flow of the Service Department.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience and ensure positive impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Manage daily technicians' time to align with service demand.
• Distribute work between technicians efficiently.

Skills

Organized and friendly

Fantastic communication skills

Demonstrated ability to manage others

Time management skills

Professional appearance

Driver's License

Clean driving record

Pre-employment background check

Drug testing

Education

High School Diploma or equivalent

Job description

At Devils Lake Cars, we’re not just hiring—we’re building a team people are proud to be part of.

We’re a group of problem solvers who support each other, take care of our guests, and create a workplace where people actually want to show up every day. Our vision is to elevate the car business, and that starts with investing in our team.

We value professionalism, kindness, and a positive attitude—and we reward people who bring those to life. Here, hard work gets noticed, growth is real, and many of our leaders started on the front line and worked their way up.

If you’re looking for more than just a job—if you want a place to grow, be appreciated, and make an impact—you’ll fit right in. Together, we make Devils Lake Cars a great place to work, service, and buy.

Responsibilities

• Oversee flow of the Service Department
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently

Qualifications

• 1-3 years experience working in a Quick Lane
• High School Diploma or equivalent
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Drivers License
• Clean driving record
• Willing to submit to a pre-employment background check
• Applicants may be drug tested

What We Offer:

• Competitive Compensation
• Medical, Dental, and Vision plans, along with Auxiliary Benefits (Critical Illness, Accident, etc.)
• FSA and HSA options available
• 401k plan
• PTO
• Employer-paid Short-Term Disability and Life Insurance
• FT Employee Discounts
• Discounted gym membership
• Access to mental health resources
• Tuition reimbursement and additional training provided
• Degrees at Work continuing education program
• Opportunities for upward mobility
• Family-owned and operated company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.