Service Advisor

Prime Capital Financial; Destin (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A financial advisory firm is seeking a Service Advisor in Destin, Florida to provide high-touch client experiences. The role involves managing client relationships, executing financial planning strategies, and ensuring operational excellence. The ideal candidate will hold a Bachelor’s degree and Series 65 certification with over 3 years in wealth management. This position is focused on client satisfaction and developing financial strategies, contributing to both individual and firm success.

Qualifications

• Bachelor’s degree in Finance, Business, or a related field is required.
• 3+ years of experience in wealth management or financial advisory services.
• Series 65 certification is mandatory, CFP® designation preferred.

Responsibilities

• Serve as a primary point of contact for assigned client relationships.
• Lead client review meetings and deliver financial planning updates.
• Analyze client financial data and develop actionable planning strategies.

Skills

Client relationship management

Financial planning strategies

CRM proficiency

Education

Bachelor’s degree in Finance, Business, or related field

Series 65 certification

CFP® designation (preferred or in progress)

Tools

Financial planning software

CRM systems

Job description

The Service Advisor plays a critical role in delivering a high-touch client experience while supporting the firm’s advisory and operational objectives. This role is responsible for managing ongoing client service needs, executing financial planning strategies, and serving as a key point of contact to ensure alignment with client goals and Prime Capital’s service standards. The Service Advisor partners closely with Lead Advisors and internal stakeholders to drive client satisfaction, retention, and operational excellence.

Key Responsibilities

Client Relationship Management

• Serve as a primary point of contact for assigned client relationships.
• Lead client review meetings and deliver financial planning updates.
• Respond to client inquiries with accuracy, urgency, and professionalism.
• Proactively identify service opportunities to deepen client engagement.
• Prepare and present comprehensive financial plans and investment recommendations.
• Analyze client financial data and develop actionable planning strategies.
• Monitor portfolio performance and recommend adjustments as appropriate.
• Ensure alignment of client portfolios with investment policy statements and firm guidelines.

Operational Excellence

• Oversee account maintenance, paperwork, and documentation to ensure compliance and accuracy.
• Coordinate with operations, compliance, and custodial partners to resolve client service matters efficiently.
• Maintain detailed and timely CRM documentation in accordance with firm standards.
• Support workflow optimization and continuous process improvement initiatives.

Business Development Support

• Identify opportunities for additional services within existing relationships.
• Support referral generation and relationship expansion efforts.
• Participate in client appreciation events and community engagement initiatives.

Qualifications & Experience

• Bachelor’s degree in Finance, Business, or related field required.
• Series 65 required
• 3+ years of experience in wealth management or financial advisory services.
• CFP® designation preferred or in progress.
• Demonstrated proficiency in financial planning software and CRM systems.