Service Advisor

Big Sky Tire And Repair; Deming (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Locally Owned

Team Environment

Growth Opportunity

Flexibility

Competitive Compensation

Performance Bonus

Advancement Opportunities

Training & Development

Job summary

Big Sky Tire And Repair in Deming, NM is seeking a Service Advisor who balances customer care, clear communication, and sales. You will be the primary contact for customers throughout the service process, build trust, present recommendations, coordinate workflow, and ensure a professional experience from intake through delivery.

This role supports shop efficiency and revenue growth, requires you to greet customers, present estimates, and keep timelines on track while following all procedures.

Qualifications

• Greet customers professionally and guide them through intake and inspection.
• Build and present estimates using digital inspections and approved pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow all intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control, delivery review, and post service follow up.

Responsibilities

• Serve as the primary contact for customers throughout the service process and build trust.
• Coordinate workflow and ensure a professional experience from intake to delivery.
• Support revenue growth by presenting recommendations and closing the sale.
• Maintain organization and calm while managing multiple vehicles and customers.

Skills

Customer service

Communication

Sales skills

Time management

Job description

Benefits:

• Locally Owned Business
• Team oriented environment
• Opportunity for Growth
• Flexibility
• Competitive Compensation
• Bonus based on performance
• Opportunity for advancement
• Training & development

The Service Advisor Role

We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.

Requirements and Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

You May Be a Great Fit If You:

• Enjoy working directly with customers and building long term relationships
• Are comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish

Why Join Our Team?

Because this role puts you at the center of the customer experience and the success of the shop. You’ll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.